No remote access to VM

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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emdru
Posts: 1
Joined: Thu Nov 04, 2010 1:12 pm

No remote access to VM

Post by emdru » Thu Nov 04, 2010 1:15 pm

Like the previous poster, I am unable to call into listen to VM. VM is set up, I have a PIN, but when I dial in, when the message comes on, nothing happens when I press *. The message just continues to play. It doesn't matter whether I call in on a cell phone or a landline.
Any ideas?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No remote access to VM

Post by lbmofo » Mon Nov 15, 2010 10:23 am

Try again using a different phone?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ntoy

Re: No remote access to VM

Post by ntoy » Mon Nov 15, 2010 11:05 am

Hello,

I see that you have Landline configuration. Do you have an answering service with your Landline provider?
Also, check to see if your firewall/security is enabled and any port blocking.

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