Some incoming calls go straight to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Juliehni
Posts: 2
Joined: Thu Dec 02, 2010 9:10 pm

Re: Some incoming calls go straight to voicemail

Post by Juliehni » Fri Dec 03, 2010 8:59 am

lbmofo wrote:
Juliehni wrote:I also called the support phone line, there was no one answered the call. What is going on?
Customer Support Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST
I called during the business hours and have been waiting for long time and then I gave up.

mhowie
Posts: 74
Joined: Sat May 09, 2009 9:20 am

Re: Some incoming calls go straight to voicemail

Post by mhowie » Fri Dec 03, 2010 10:40 am

Again this morning... fix it already!
--Howie

Gators
Posts: 16
Joined: Mon Feb 16, 2009 6:06 am

Re: Some incoming calls go straight to voicemail

Post by Gators » Sat Dec 04, 2010 11:27 am

Still happening. Any idea when fix will sent out?

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Some incoming calls go straight to voicemail

Post by nn5i » Sat Dec 04, 2010 1:54 pm

From one UF alumnus to another: Go Gators! And in a post a couple weeks ago, in another of the many threads on this problem, Bobby B said it'll be out "mid-December". Still true, BB?

rbhuffman
Posts: 2
Joined: Tue Nov 23, 2010 9:31 am

Re: Some incoming calls go straight to voicemail

Post by rbhuffman » Wed Dec 08, 2010 10:33 am

I am still experiencing calls going straight to voice mail. I have the basic orignal hub. I know that different mobile carriers as well as land lines are treated equal. I have no blacklisted #s and voice mail is set to 4 rings. This problem appears to be random as it happens to regular callers as well as occasional calls. I hope the beta fix releases soon.

Flustrated.

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Some incoming calls go straight to voicemail

Post by Bobby B » Wed Dec 08, 2010 4:01 pm

Yes, that's still the target.
nn5i wrote:Bobby B said it'll be out "mid-December". Still true, BB?
Bobby B

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Some incoming calls go straight to voicemail

Post by EricJRW » Thu Dec 09, 2010 9:14 am

Had one of these happen yesterday... Wife was calling. Phone actually rang once, then went to VM. BTW, I have number of rings set to 4.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

ccm
Posts: 3
Joined: Sat Dec 05, 2009 8:21 pm

Re: Some incoming calls go straight to voicemail

Post by ccm » Thu Dec 09, 2010 2:51 pm

Happened again today, can't wait for the fix..... OOMA Core system here.

oomaaddict
Posts: 8
Joined: Wed Jul 22, 2009 11:34 am

Re: Some incoming calls go straight to voicemail

Post by oomaaddict » Fri Dec 10, 2010 8:54 am

Yep, I am also waiting for the fix.Randomly calls go to voice message at one ring.

Shing
Posts: 8
Joined: Mon Aug 03, 2009 2:27 pm

Re: Some incoming calls go straight to voicemail

Post by Shing » Fri Dec 10, 2010 1:11 pm

Add me to the list of calls going right to voicemail. I am not happy because the call that we had been waiting for was from The Cardiologist with results of some tests!! We did not know the call came in since the hub light was not on and the call was in vicemail! Dr left a message but we were not able to ask questions or find out more because we didn't get to answer the call personally! We couldn't call him back because he was already out of the office. THIS NEEDS TO BE FIXED QUICKLY!!!

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