Some incoming calls go straight to voicemail

[jcoltrane]

Another unhappy customer here.
Had this problem for the past couple of months and it's made the "wife acceptance factor" a bit more shaky on my end. Get your act together and issue the fix as soon as possible, Ooma!

Another exasperated user.

[superdlux]

Jeez. Bobby, I've been a user since the beginning. beta tester for Telo, and Premier membership. Called about this issue weeks ago and was not given any information – acted like it was an isolated incident. Are we back to clueless csrs? a cover up? Very disappointing and can't justify recommending ooma to people until this is fixed. unbelievable that a phone can't receive phone calls. It feels like the telo beta all over again. Just to clarify this is happening on my original ooma hub, not the telo it seems.

[ntoy]

Hello All,

I wanted to provide an update that the fix is going into beta. If stress testing holds up, there's a possible chance of this rolling out next week.

Thanks for hanging in there!

[scarson6]

Thanks, ntoy, for the update. Informative communication goes a long way toward maintaining good will with customers.

[MsCoulter]

Thanks, ntoy, for the update. Informative communication goes a long way toward maintaining good will with customers.

Yes, we all want ooma to be a successful...our complaints are intended to be constructive.

[mhowie]

Twice again today...please advise when the fix is rolled out so we can monitor its efficacy.

[MSU23]

Hello All,

I wanted to provide an update that the fix is going into beta. If stress testing holds up, there's a possible chance of this rolling out next week.

Thanks for hanging in there!

Thanks alot ntoy. We will wait to hear how the testing is going. If you need beta testers I'm sure SEVERAL of us including myself are willing to assist.

Is anyone experiencing this when you do not have your OOMA TELO handset plugged in?

[MsCoulter]

Hello All,

I wanted to provide an update that the fix is going into beta. If stress testing holds up, there's a possible chance of this rolling out next week.

Thanks for hanging in there!

Thanks alot ntoy. We will wait to hear how the testing is going. If you need beta testers I'm sure SEVERAL of us including myself are willing to assist.

Is anyone experiencing this when you do not have your OOMA TELO handset plugged in?

I have the hub and scout with the same issue.

[Juliehni]

Hi,
I bought a new Ooma Telo and installed it today. I can make the call; but not receive any call. I called from my cell and always had a message that the person could not receive a phone call. Can anyone help? I also called the support phone line, there was no one answered the call. What is going on? Read through the previous logs, I noted we still have the same problems, not been fixed. Right?

Thanks, a frustrated new user

[lbmofo]

I also called the support phone line, there was no one answered the call. What is going on?

Customer Support Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST