Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#70757 by uconnfan
Tue Dec 14, 2010 12:53 am
I did and it was the first thing I turned off 2 months ago when I started having this problem.

Also, as another data point I can tell you that both the numbers that consistently (every time) go to Voicemail show up on my caller id when they call my cell.



Thanks.
#70765 by EricJRW
Tue Dec 14, 2010 7:05 am
uconnfan wrote:I did and it was the first thing I turned off 2 months ago when I started having this problem.

Also, as another data point I can tell you that both the numbers that consistently (every time) go to Voicemail show up on my caller id when they call my cell.



Thanks.

If you have not done so already, you might want to double-check your blacklist settings. Seems I have read a couple posts where settings mysteriously changed and were not what the user was expecting. Mine are both turned on, and I'll keep it that for a data point (none of my calls are very important).
#70769 by uconnfan
Tue Dec 14, 2010 7:55 am
EricJRW wrote:If you have not done so already, you might want to double-check your blacklist settings. Seems I have read a couple posts where settings mysteriously changed and were not what the user was expecting. Mine are both turned on, and I'll keep it that for a data point (none of my calls are very important).


Thanks but I'm not a premiere member so I do not have access to the blacklist settings.
#70771 by EricJRW
Tue Dec 14, 2010 7:59 am
uconnfan wrote:
EricJRW wrote:If you have not done so already, you might want to double-check your blacklist settings. Seems I have read a couple posts where settings mysteriously changed and were not what the user was expecting. Mine are both turned on, and I'll keep it that for a data point (none of my calls are very important).


Thanks but I'm not a premiere member so I do not have access to the blacklist settings.

Ah it was worth a shot... I'm still in my free trial of premier period.
#70773 by murphy
Tue Dec 14, 2010 8:04 am
uconnfan wrote:
EricJRW wrote:If you have not done so already, you might want to double-check your blacklist settings. Seems I have read a couple posts where settings mysteriously changed and were not what the user was expecting. Mine are both turned on, and I'll keep it that for a data point (none of my calls are very important).


Thanks but I'm not a premiere member so I do not have access to the blacklist settings.

If you set up any blacklists during your Premier trial they may still be in effect. There have been several reports of the front end access to blacklists being turned off but the existing settings on the back end server not being wiped out.
#70777 by uconnfan
Tue Dec 14, 2010 8:13 am
murphy wrote:If you set up any blacklists during your Premier trial they may still be in effect. There have been several reports of the front end access to blacklists being turned off but the existing settings on the back end server not being wiped out.


Blacklist was my initial thought. I did setup a blacklist, but I certainly did not blacklist these two phone numbers. I will, unfortunately, have to call Ooma support to make sure that I have no blacklist in effect.

Thanks.
#70782 by ntoy
Tue Dec 14, 2010 8:58 am
Hello,

Yes, we were a little premature in claiming victory over this issue & I apologize. The fix that was deployed did not completely fix all of the issues. This is a high priority for engineering! I'll post updates as I receive them.

Thanks!
#70824 by rbuck
Tue Dec 14, 2010 4:37 pm
DirecTV support keeps going straight to Voicemail for me 800-531-5000 last two days. I am working on a problem with DirecTV and its EXTREMELY ANNOYING. I am a premier customer, is there anything I can do? Thread is too long to find any answer.

What stinks here is that you can only speak with a Supervisor from DirecTV by callback. They can't transfer me. GAAAAHHH!!

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