#70520 by ntoy
Fri Dec 10, 2010 1:26 pm
Fri Dec 10, 2010 1:26 pm
Shing wrote:Add me to the list of calls going right to voicemail. I am not happy because the call that we had been waiting for was from The Cardiologist with results of some tests!! We did not know the call came in since the hub light was not on and the call was in vicemail! Dr left a message but we were not able to ask questions or find out more because we didn't get to answer the call personally! We couldn't call him back because he was already out of the office. THIS NEEDS TO BE FIXED QUICKLY!!!
Hello,
I apologize for the delay on the fix. I hear you loud & clear & completely understand your concerns. No need to add you to the list, it is on the back end server side. I noticed you have voicemail pick-up time set to 59 seconds. Since you have premier services, you also have the option of setting call forward to another number like a cell.
Thanks for your patience!