Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#66991 by sbiller1
Sat Oct 16, 2010 7:37 am
I have one issue with my Telo handset. Instead of sending out my primary number it sends out a new number that is assigned specifically to the Telo handset. Since most of the people I call don't recognize the Telo handset number they usually let the call go to Voice Mail. It would be great if I could assign my primary number as the outgoing caller ID for the Telo handset. I called Oooma customer support and they indicated that it isn't possible. Any suggestions would be greatly appreciated.
#66993 by murphy
Sat Oct 16, 2010 7:52 am
If you don't want the handset to have it's own number, put it back into the shared pool.

You can force sending the caller ID of the main number by dialing **0 before you dial the number that you want to call.
#67006 by sbiller1
Sat Oct 16, 2010 12:57 pm
murphy wrote:If you don't want the handset to have it's own number, put it back into the shared pool.

You can force sending the caller ID of the main number by dialing **0 before you dial the number that you want to call.


How do I put the Telo Handset back into the shared pool?
#67007 by sbiller1
Sat Oct 16, 2010 12:59 pm
sbiller1 wrote:
murphy wrote:If you don't want the handset to have it's own number, put it back into the shared pool.

You can force sending the caller ID of the main number by dialing **0 before you dial the number that you want to call.


How do I put the Telo Handset back into the shared pool?


I think I figured it out. I associated the Telo handset with shared. Its not obvious but that is what I was looking for. Thanks!

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