cannot receive incoming calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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shacohen
Posts: 4
Joined: Thu Mar 12, 2009 4:51 am

cannot receive incoming calls

Post by shacohen » Thu Mar 12, 2009 4:58 am

I am new to Ooma, I can make outgoing calls without any problems but it seems I cannot make calls into my number. I get the message that the number is not accepting calls at this time. Am I missing something simple?

thanks

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: cannot receive incoming calls

Post by WayneDsr » Thu Mar 12, 2009 5:03 am

Make sure your voicemail (envelope button on hub) is not on. Press and hold down this button for a few seconds and it will turn off.
This is the privacy button and sends all calls to voicemail.

Wayne

shacohen
Posts: 4
Joined: Thu Mar 12, 2009 4:51 am

Re: cannot receive incoming calls

Post by shacohen » Thu Mar 12, 2009 5:08 am

WayneDsr wrote:Make sure your voicemail (envelope button on hub) is not on. Press and hold down this button for a few seconds and it will turn off.
This is the privacy button and sends all calls to voicemail.

Wayne
Thanks, but it is off...maybe i need to disconnect the hub and reconnect it as i did have the privacy button on for a little bit a few days ago. Regardless, the calls do not go to my voicemail, it just gives a messgae that the person i have called is not accepting calls at this time.

thanks for the reply

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