Caller ID Still "Ooma Inc" after 6 Weeks??

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
LIPearl
Posts: 11
Joined: Thu Aug 05, 2010 5:38 am

Caller ID Still "Ooma Inc" after 6 Weeks??

Post by LIPearl » Wed Sep 15, 2010 12:47 pm

How long should it take to properly display my ID on outgoing calls? After 6 weeks, I am still being identified as "Ooma Inc"

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller ID Still "Ooma Inc" after 6 Weeks??

Post by murphy » Wed Sep 15, 2010 1:09 pm

It's supposed to be up to 10 business days.
Good luck.
Mine has been that way for over a year.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Caller ID Still "Ooma Inc" after 6 Weeks??

Post by lbmofo » Wed Sep 15, 2010 1:20 pm

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

scoutconnor
Posts: 425
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Caller ID Still "Ooma Inc" after 6 Weeks??

Post by scoutconnor » Wed Sep 15, 2010 4:17 pm

Mine has said 'Ooma Inc.' for over 1.5 years. It isn't Ooma's fault that it isn't correct as Ooma only puts it into a database for other carriers to take. If they don't update their records, the CID says 'Ooma Inc.'

LIPearl
Posts: 11
Joined: Thu Aug 05, 2010 5:38 am

Re: Caller ID Still "Ooma Inc" after 6 Weeks??

Post by LIPearl » Thu Sep 16, 2010 5:01 am

Interesting. I suppose that's fine since I don't really want to be "listed." I did, however, expect that I would be identified to friends and family when calling them.

User avatar
nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Caller ID Still "Ooma Inc" after 6 Weeks??

Post by nn5i » Thu Sep 16, 2010 5:22 am

scoutconnor wrote:Mine has said 'Ooma Inc.' for over 1.5 years. It isn't Ooma's fault that it isn't correct as Ooma only puts it into a database for other carriers to take. If they don't update their records, the CID says 'Ooma Inc.'
And how would you know whose failure it is?

Post Reply