Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#65052 by bhosmer
Sun Sep 19, 2010 2:00 pm
I suppose I may have celebrated a little early. Today it dropped out again. A red ooma light after using it for a while. Does anyone have any suggestions? My internet connection was fine and working.

I pulled the power from the hub and then plugged it back in and it reconnected.

I guess I am back to the weekly reset.
#65679 by dschmidt_2000
Tue Sep 28, 2010 11:26 am
bhosmer wrote:Over the past month though, the status light is blue and no other lights are illuminated on my hub or scout. I have a dial tone, but I cannot make outbound calls. I also cannot receive inbound calls.


Can you confirm the above? Later in your posts you say you have a blinking red light when you have problems. I just want to confirm that you did have in all indication a perfectly working system - except that calls could not be made or taken.


I ran into similar problem with my hub last night. My first indication there was a problem is that I had no internet access. Hub was happily blue, gave a dialtone, but outgoing calls would not complete.

This is my thread on my problems that sound similar to your very first post.
viewtopic.php?f=9&t=9454

It's disturbing that progress on people's issues are dropped.
Dave
#65996 by bhosmer
Sat Oct 02, 2010 2:19 am
Well, the dialtone issue seems to have been solved.

However, I still have the "no service" issue. Every few days, my ooma scout and hub go red. My internet connection is fine and hasn't dropped out.

I have to unplug the hub, let it sit for a while and then plug it back it. This solves it but is getting rather long in the tooth since I never know when it ooma is going to die.

My original post has morphed into two separate issues I suppose.
#65997 by bhosmer
Sat Oct 02, 2010 2:46 am
I did some poking around in my settings and am noticed my network connection was set to automatic.

Since my ooma is behind my router, I changed it to DHCP. Maybe this will fix my issue, since I have pretty consistent dropouts that may coincide to the expiration of lease time.
#66004 by dschmidt_2000
Sat Oct 02, 2010 9:15 am
bhosmer wrote:I did some poking around in my settings and am noticed my network connection was set to automatic.

Since my ooma is behind my router, I changed it to DHCP. Maybe this will fix my issue, since I have pretty consistent dropouts that may coincide to the expiration of lease time.


This is a shot in the dark, but put your hub on it's side.
Mine runs warm and it's cooler on it's side. Wondering if yours is overheating.
#66042 by murphy
Sun Oct 03, 2010 3:09 am
bhosmer wrote:That is an interesting theory. I wonder if others have heat issues? I know my computer room gets warmer than the rest of the house.

I have a cable modem, that I no longer use, that would drop it's download speed to 1/20th of the normal value after two hours if it was sitting flat. Placed on it's side it stayed at full speed. This only worked for one side. It still failed if placed on it's other side.

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