Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#63763 by pixs
Thu Sep 02, 2010 6:56 am
I am a new premier member and purchased the international bundle, which appears in my feature subscriptions box. When I tried to place my first International call last light I got a message that I had zero prepaid credits and the line disconnected. I had to use my landline and a much more expensive service to make the call. What went wrong?
Last edited by pixs on Thu Sep 02, 2010 8:48 am, edited 2 times in total.
#63767 by ntoy
Thu Sep 02, 2010 8:27 am
Hello,

Looks like it was cancelled for some reason by our sales dept.
You can contact our sales dept or purchase or log into My Ooma.
#63771 by pixs
Thu Sep 02, 2010 8:49 am
I found out that your international bundle does not include calling to mobile numbers in France. As a premier member, to call a mobile number in France, do I need to pay $9.99 per month for premier PLUS, $9.99 bulk rate, PLUS, purchase prepaid minutes to get a rate of $0.16 per minute? A total of $20 per month plus $ 0.16 per minute. Is that correct?

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