I just purchased my Telo unit and have been testing it for the past week.
I setup up my 2nd line to be in different area code so that my friends can call the number and not be charged a toll call.
I tested dialing from the 2nd number by entering **1 before calling. The caller id on the receiving end showed up correctly as my 2nd number as expected.
Today when I tested it again, the caller Id shows up as my primary number regardless of which line I use.
I called Ooma support and was told that the only way to get the caller id of the 2nd number to display, is to purchase a Telo handset and assign it to the 2nd number. She couldn't explain why it worked before.
Does this sound correct?
Thanks for your help.
Dialing **1 should send the caller ID of the second number and dialing **0 should send the caller ID of the first number.
You can set which number you want to be the default in your my.ooma account under Privacy.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
The CSR insisted I needed a Telo handset to make this work. So something must have changed on my account.
Not sure if this makes a difference. This morning I put in the request to port my number to Ooma. At the same time I signed up for the year subscription to Premier to avoid the port fee. Does that change anything on the configuration?
I tried changing the default number to dial to my 2nd number.
When I dialed a number I got the 2nd number, (caller id name said private name, not sure why).
Then I dialed using **0 as the prefix and got my primary number in the caller id.
I then dialed using **1 as the prefix and still got my primary number.
I tried again to dial without a prefix and this time I got my primary number.
Any ideas ?
Thanks for your help,