How can I answer a call, using my headset mic?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Lisa
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Joined: Wed Sep 16, 2009 10:27 am

How can I answer a call, using my headset mic?

Post by Lisa » Thu Aug 26, 2010 5:41 am

I can hear the call ringing in my headset, and also Ms Ooma answer and give and instructions on leaving a voicemail, but I can't figure out how to intercept and engage the call with my headset and mic?

murphy
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Re: How can I answer a call, using my headset mic?

Post by murphy » Thu Aug 26, 2010 6:36 am

Lisa wrote:I can hear the call ringing in my headset, and also Ms Ooma answer and give and instructions on leaving a voicemail, but I can't figure out how to intercept and engage the call with my headset and mic?
If you are talking about a bluetooth headset, when you hear the ring in the headset do a short press on the the headset's multi-function button.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Lisa
Posts: 11
Joined: Wed Sep 16, 2009 10:27 am

Re: How can I answer a call, using my headset mic?

Post by Lisa » Thu Aug 26, 2010 7:29 am

It is not a Bluetooth, but a corded set from Plantronics. I checked for any sort of buttons, but it only has volume controls.

Any other ideas?

Thanks for your reply.

Lisa
Posts: 11
Joined: Wed Sep 16, 2009 10:27 am

Re: How can I answer a call, using my headset mic?

Post by Lisa » Thu Aug 26, 2010 7:42 am

I wanted to add that with Gmail's new Call feature, I can call out just fine - this is just a receiving calls question.

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lbmofo
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Re: How can I answer a call, using my headset mic?

Post by lbmofo » Thu Aug 26, 2010 7:51 am

Whatever device the headset is connected to, you'd have to use that device to answer the call.
Customer Since: 3/13/10
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Lisa
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Re: How can I answer a call, using my headset mic?

Post by Lisa » Thu Aug 26, 2010 7:53 am

lbmofo wrote:Whatever device the headset is connected to, you'd have to use that device to answer the call.
It is connected directly to the computer - is that an option somehow?

Thanks.

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lbmofo
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Re: How can I answer a call, using my headset mic?

Post by lbmofo » Thu Aug 26, 2010 7:56 am

How is your computer connected to the ooma device? I am not following.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Lisa
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Re: How can I answer a call, using my headset mic?

Post by Lisa » Thu Aug 26, 2010 8:02 am

lbmofo wrote:How is your computer connected to the ooma device? I am not following.
I thought everyone's was?

Wireless Modem connected to Computer
Line from Modem to Ooma's Modem Port
Ooma is now linked to computer through Modem

Headset is directly into computer. When on, I can place calls through Gmail (perhaps other ways as well, haven't tried it), and I can also hear call coming in, I can hear the ringing and the Ooma answering - but I can't connect into the call.

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lbmofo
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Re: How can I answer a call, using my headset mic?

Post by lbmofo » Thu Aug 26, 2010 8:41 am

I guess your dial-up modem in the computer is connected to the ooma phone port? I suppose the modem vendor should have some kind of software user interface for you to make and receive calls.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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