Telo - #1 & #2 Flashing, no DT, no incoming

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Magnus
Posts: 13
Joined: Fri Jul 16, 2010 1:48 pm

Telo - #1 & #2 Flashing, no DT, no incoming

Post by Magnus » Wed Aug 18, 2010 10:59 am

This morning all incoming calls ended up in voicemail without ringing my phone. I had no dial tone for outbound calls. When I checked Telo, the network appeared fine (blue), my message light was blinking BUT... lines 1 & 2 were flashing amber (or pink?). After I discovered this, I power cycled the Telo and the system came back up back up.

Any ideas on what happened?

BTW, is there a keypad combo to cause a "soft" reboot without requiring me to pull the power cord?
Last edited by Magnus on Thu Aug 19, 2010 7:48 am, edited 1 time in total.

ntoy

Re: Telos - #1 & #2 Flashing, no DT, no incoming

Post by ntoy » Wed Aug 18, 2010 11:19 am

Hello,

In view of the log, there was a software update pushed out to your telo. Sometimes it could be in the middle of performing an upgrade(depending on network congestion) or it maybe stuck - similar to Windows at times.

Regarding a soft boot, there is no key sequence control from the customer's perspective.

Magnus
Posts: 13
Joined: Fri Jul 16, 2010 1:48 pm

Re: Telo - #1 & #2 Flashing, no DT, no incoming

Post by Magnus » Thu Aug 19, 2010 7:44 am

Thanks for your response.

Apparently this update didn't address the issue with call-blocked calls not appearing in the outgoing call log.

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