"Incoming" call outage seemingly fixed

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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lbmofo
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Location: Greater Seattle
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"Incoming" call outage seemingly fixed

Post by lbmofo » Tue Aug 17, 2010 7:18 pm

"Incoming" call outage fixed in Seattle area.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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mcowher
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Joined: Tue Aug 17, 2010 3:54 am

Re: "Incoming" call outage seemingly fixed

Post by mcowher » Tue Aug 17, 2010 7:36 pm

Still not working here in Charlotte...Did you reboot your Ooma?

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: "Incoming" call outage seemingly fixed

Post by lbmofo » Tue Aug 17, 2010 8:17 pm

Didn't have to reboot. 2 other Ooma friends didn't either.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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pjbot
Posts: 1
Joined: Tue Sep 01, 2009 5:51 pm

Re: "Incoming" call outage seemingly fixed

Post by pjbot » Wed Aug 18, 2010 4:00 am

Incoming call to (330) at 7:50 am EST worked! Did not reboot ooma. Let's hope the "fast busy" glitched is now fixed. Thank you Ooma support team. :-)

AMike
Posts: 1
Joined: Wed Aug 18, 2010 4:31 am

Re: "Incoming" call outage seemingly fixed

Post by AMike » Wed Aug 18, 2010 4:33 am

I'm still having problems here in metro Atlanta (404 area code).

9197948846
Posts: 1
Joined: Tue Jan 20, 2009 7:55 am

Re: "Incoming" call outage seemingly fixed

Post by 9197948846 » Wed Aug 18, 2010 5:27 am

Still out in Durham NC

mcowher
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Joined: Tue Aug 17, 2010 3:54 am

Re: "Incoming" call outage seemingly fixed

Post by mcowher » Wed Aug 18, 2010 5:29 am

I'm also still having the exact same problem here in Charlotte, NC. Can receive incoming calls from Verizon Wireless, but CANNOT receive incoming calls from landline providers AT&T and Windstream. Also just tried from AT&T Wireless and no go.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: "Incoming" call outage seemingly fixed

Post by lbmofo » Wed Aug 18, 2010 8:46 am

From ooma service status:

8/17/2010 11:30PM Pacific: Our carrier partner has resolved call routing issues. Normal service should be restored to all affected customers. If you are still experiencing inbound calling issues, please contact our customer support.

I think twitter feed should go out about the fix too but hasn't yet. Next time maybe use the right one (ooma status) vs the general ooma twitter account.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Cheyenne
Posts: 1
Joined: Sun Sep 27, 2009 3:39 pm

Re: "Incoming" call outage seemingly fixed

Post by Cheyenne » Thu Aug 19, 2010 6:30 am

Not fixed in PA, 610 area code as of 8/19 10:17 AM, has been ongoing for two days. All incoming calls are routed to Ooma.

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southsound
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Re: "Incoming" call outage seemingly fixed

Post by southsound » Thu Aug 19, 2010 7:58 am

Cheyenne wrote:Not fixed in PA, 610 area code as of 8/19 10:17 AM, has been ongoing for two days. All incoming calls are routed to Ooma.
Is the little envelope on your system illuminated? This would mean that your ooma is in Do Not Disturb and all calls are sent to voicemail. If there are no lights, you might want to check the volume know on the side (if a white hub) or the little "sun" button, center of top row (if the black Telo)
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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