Callers receive fast busy signal when calling my Ooma number

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carolyndad
Posts: 2
Joined: Tue Aug 17, 2010 2:47 pm

Re: Callers receive fast busy signal when calling my Ooma number

Post by carolyndad » Tue Aug 17, 2010 2:49 pm

I am having the same problem in the Boston area, telephone is ringing and showing caller ID, but calling party gets delay then fast busy wave off.

stephen431
Posts: 10
Joined: Mon Jun 07, 2010 4:19 pm

Re: Callers receive fast busy signal when calling my Ooma number

Post by stephen431 » Tue Aug 17, 2010 2:54 pm

Still down for us in Phoenix. Inbound calls going straight to VM.

UgaDog
Posts: 3
Joined: Tue Aug 17, 2010 8:11 am

Re: Callers receive fast busy signal when calling my Ooma number

Post by UgaDog » Tue Aug 17, 2010 5:30 pm

From Ooma's Status page:
8/17/2010 5:30PM Pacific: One of our partner carriers is still examining the inbound call routing issues. We'll continue to work with them throughout the night until this gets resolved.

Wizard1
Posts: 3
Joined: Tue Aug 17, 2010 5:49 am

Re: Callers receive fast busy signal when calling my Ooma number

Post by Wizard1 » Tue Aug 17, 2010 5:55 pm

I'm not trying to excuse this problem but at least I can make calls and when someone does call me I can see the caller ID and return their call. In the last 4 years, I had my landline go out completely on 3 or 4 occasions, usually right after one of the idiots from AT&T would come out to service someone's line. They would take 3 to 5 days to fix it. The last time this happened to me on a Thursday and they told me it would be fixed by the following Wednesday, I told AT&T that this was not acceptable and if that was the case they should provide me with a prepaid cell phone for the outage duration. They had it fixed the very next day. But good luck, even with landlines you can have problems. :D

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Callers receive fast busy signal when calling my Ooma number

Post by lbmofo » Tue Aug 17, 2010 5:58 pm

Wizard1 wrote:I can make calls and when someone does call me I can see the caller ID and return their call.
This is the behavior I've confirmed with 2 other ooma friends/family in the Seattle area.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Callers receive fast busy signal when calling my Ooma number

Post by lbmofo » Tue Aug 17, 2010 7:08 pm

My ooma can receive incoming calls now; confirmed with 2 other Seattle area ooma family/friend...they are able to receive incoming calls as well.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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JTPMAP
Posts: 2
Joined: Sat Aug 21, 2010 5:38 am

Re: Callers receive fast busy signal when calling my Ooma number

Post by JTPMAP » Sat Aug 21, 2010 5:53 am

I'm a new user of Ooma. I can make outgoing calls but most incoming callers get a busy signal and I know I'm not on the line when they call me. I cannot call my Ooma number from my cell phone. It rings busy.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Callers receive fast busy signal when calling my Ooma number

Post by lbmofo » Sat Aug 21, 2010 10:33 am

Call ooma customer service and have them debug. Maybe the ooma number has routing issues and a new number may fix the problem.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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bindu
Posts: 1
Joined: Mon Oct 11, 2010 8:09 am

Re: Callers receive fast busy signal when calling my Ooma number

Post by bindu » Mon Oct 11, 2010 8:11 am

I am in Buffalo, NY I have the busy tone problem for a long time from my office number now it is there from many numbers. I dont know what to do

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