Cannot recieve incoming calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
ntoy

Re: Cannot recieve incoming calls

Post by ntoy » Tue Sep 14, 2010 10:49 am

Hello rebhintze,

Are you still having issues & is it specific to certain inbound callers?

njshibaowner
Posts: 1
Joined: Sun Sep 19, 2010 3:08 pm

Re: Cannot recieve incoming calls

Post by njshibaowner » Sun Sep 19, 2010 3:14 pm

Hi -

My parents who live in GA (I'm in NJ) have said for the past 3 days, when they call, they get a busy signal. This happens both from their home phone (knology) as well as from their cell phones (AT&T Wireless). I can call my OOMA number from my own cell phone and it rings through.

I called them with no problem. I asked them to try me again, and they still got a busy signal. I could call them back no problem.

I would have said they should call their phone company, but the fact that it happens from both their home phone as well as their cell phone make me think it is something else.

Any suggestions?

Thanks!

John

natedemaster
Posts: 7
Joined: Wed Sep 10, 2008 2:52 pm

Re: Cannot recieve incoming calls

Post by natedemaster » Thu Oct 21, 2010 10:35 am

I am having the same problem. My parents live in FL and get a busy signal every time they call. I am having no other problems with anyone else or with our service. They tell me they have also gotten a message stating that the number is blocked. We can call them with no problems. What could be causing this?

buckoo
Posts: 23
Joined: Wed Mar 04, 2009 8:11 pm

Re: Cannot receive incoming calls

Post by buckoo » Thu Oct 21, 2010 8:12 pm

Add me to the list. Suddenly, within the past two weeks random calls will ring once and go straight to Ooma's voicemail. I don't use the Ooma service, rather I use my phone's answering machine. I have rebooted the following in order RR's modem/Ooma hub/router/PC's.

Still getting random one ringers/Ooma voicemail. :?

Any suggestions?

ntoy

Re: Cannot recieve incoming calls

Post by ntoy » Fri Oct 22, 2010 11:44 am

Hello buckoo,

Your Ooma vmail box is still there whether you decide to use it or not. Calls would go to your Ooma vmail box in the event of a power outage or the Ooma being down.

You may want to contact our support line & have them open a ticket to request to have your Ooma vmail permanently disabled. Once this is done, you will no longer have an Ooma vmail box.

gorira
Posts: 1
Joined: Sat Oct 23, 2010 12:03 pm

Re: Cannot recieve incoming calls

Post by gorira » Sat Oct 23, 2010 12:05 pm

I'm getting the exact same thing as Buckoo... random calls are ringing once and then going straight to voicemail. I don't want to disable Ooma's voicemail... but I do just want the phone to work!

Any ideas?

iamchuck
Posts: 1
Joined: Tue Oct 26, 2010 9:31 pm

Re: Cannot recieve incoming calls

Post by iamchuck » Tue Oct 26, 2010 9:37 pm

myjays or rebkintze, did you solve your problem? I am having, what I believe is, the same problem. I get a ring, and after one or 2 rings, I pick up and all I hear is a dial tone and the caller has been sent to voicemail.

ntoy

Re: Cannot recieve incoming calls

Post by ntoy » Wed Oct 27, 2010 8:25 am

Hello iamchuck,

Is this happening on all calls or from certain numbers?

Cougar
Posts: 9
Joined: Wed Oct 27, 2010 4:34 pm

Re: Cannot recieve incoming calls

Post by Cougar » Wed Oct 27, 2010 5:50 pm

Add me to the list of one ring incoming calls. I call my OOMA telo number from my cell phone and the Telo phone rings once and stops even though I still hear it ringing on the cell phone. It goes to voice mail after the 8th ring just as I set it up. Why does the Telo phone quit ringing even though the caller still hears the ringing?

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Cannot recieve incoming calls

Post by murphy » Thu Oct 28, 2010 1:36 am

Cougar wrote:Add me to the list of one ring incoming calls. I call my OOMA telo number from my cell phone and the Telo phone rings once and stops even though I still hear it ringing on the cell phone. It goes to voice mail after the 8th ring just as I set it up. Why does the Telo phone quit ringing even though the caller still hears the ringing?
Do you have multi-ring configured?
Do you have your cell phone set as the multi-ring destination?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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