reaching Verizon cell phone users

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taspeckhard
Posts: 2
Joined: Sat Jul 31, 2010 5:47 pm

reaching Verizon cell phone users

Post by taspeckhard » Sat Jul 31, 2010 6:01 pm

I have had trouble reaching 2 Verizon cellphone users from my OOma. I get a busy signal (even though the person is not on their phone) - and it doesn't roll to voice mail (like it would if they were on their phone). They are in the same area code (651) as my phone . I have tried 7 and 10 digit dialing. Do I need to dial a 1 first ? Any other sugestions ?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: reaching Verizon cell phone users

Post by bw1 » Tue Aug 03, 2010 9:06 am

In addition to dialing 11 digits, you could try it with or without the 10-digit dialing checkbox checked.

If you still have problems, record the date, time and number of the calls that don't connect and contact CS so they can check their logs.

Necro
Posts: 3
Joined: Thu Apr 29, 2010 5:00 pm

Re: reaching Verizon cell phone users

Post by Necro » Thu Aug 12, 2010 12:38 pm

This is happening to me as well - needs to be resolved immediately as I can't reach family members due to this.

Note this has happened (and is happening now) with a Verizon and a AT&T cell phone number.

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lbmofo
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Re: reaching Verizon cell phone users

Post by lbmofo » Thu Aug 12, 2010 2:23 pm

Necro wrote:This is happening to me as well - needs to be resolved immediately as I can't reach family members due to this.

Note this has happened (and is happening now) with a Verizon and a AT&T cell phone number.
Have you had this problem for a while or is this new?
I know that if you don't enable 10 digit dialing, dialing 10 digits for numbers with same area code as your ooma would give you busy signal.
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Necro
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Joined: Thu Apr 29, 2010 5:00 pm

Re: reaching Verizon cell phone users

Post by Necro » Sun Aug 15, 2010 2:17 pm

I just noticed it happening when trying to call my wife. And I've used 10 and 11 digit dialing - no difference. 10 digit dialing is actually disabled on my account at this point.

Also, the numbers are in different area codes.

Lilly's_Closet
Posts: 108
Joined: Wed May 19, 2010 11:10 am

Re: reaching Verizon cell phone users

Post by Lilly's_Closet » Mon Aug 23, 2010 11:26 am

Add me to that this lists also, it happening when I try to call certain Verizon Cell phone numbers from Ooma. Ironically, I have been dialing these numbers from Ooma for months without issue.

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