cannot call ooma number from AT&T cell phone

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worldtraveler
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Joined: Wed May 19, 2010 10:36 am

cannot call ooma number from AT&T cell phone

Post by worldtraveler » Fri Jul 02, 2010 11:03 pm

Over the last couple week a friend told me he's had problems getting through to my ooma phone number when he calls from his AT&T cell phone. When he uses his land line (Comcast), he has no problem what-so-ever. It has been sporadic, and if he keeps dialing from the cell after a number of tries it usually connects. Well this evening I tried calling my house from my AT&T cell phone, and could never get through to ooma. The message I would get is " Call cannot be completed as dialed. Please check the number and try again." I've been able to call my ooma phone without any problems over the last month from my cell, and this was my first problem I've had. Has anyone else experienced this? Is it an ooma problem, or an AT&T problem?

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coldsteel
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Re: cannot call ooma number from AT&T cell phone

Post by coldsteel » Sat Jul 03, 2010 9:28 am

Not a problem on my OOMA system - almost half of the calls are from AT&T cell phones.
Own: 1 Hub, 1 Scout ... "Common Sense Information Technology" is the focus of http://winstonlawrence.com/notebook/

cukev
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Joined: Wed Jun 23, 2010 9:52 pm

Re: cannot call ooma number from AT&T cell phone

Post by cukev » Sun Jul 04, 2010 11:27 am

Not a problem. My cell service is ATT and I call home, ooma Telo, couple times a day.
Kevin
Customer Since: 06/23/2010
Ooma Hardware: Telo
Ooma Service: Premier - Trial
ATT Port: 06/23/10 - 07/12/10
Internet: Comcast 12 Mbps / 3 Mbps
Setup: SB5101 -- DIR-655 -- Telo
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northernknight
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Re: cannot call ooma number from AT&T cell phone

Post by northernknight » Tue Apr 23, 2013 2:19 pm

I have this same problem lately. People keep saying that they couldn't get through. Some say it is a busy signal. I tried calling from my ATT landline the last couple of mornings and got a busy signal. When I call from my Verizon cell phone it goes right through.

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lbmofo
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Re: cannot call ooma number from AT&T cell phone

Post by lbmofo » Tue Apr 23, 2013 2:24 pm

Call AT&T landline and ask them to look into why you can't reach a working number.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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leegal
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Re: cannot call ooma number from AT&T cell phone

Post by leegal » Tue Apr 30, 2013 4:25 pm

I'm having the same problem. I just installed a new Telo system and my husband and i both have At&T cell phones and we can't call the Ooma telephone number without getting the message "this number is no longer in service." We never had a problem with our old Ooma telephone system. Has anyone tried to get Ooma support to help with this problem?

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lbmofo
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Re: cannot call ooma number from AT&T cell phone

Post by lbmofo » Tue Apr 30, 2013 4:28 pm

If you just installed, assign a second number to your account. If that works, call into customer service and have them remove your non working number.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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leegal
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Re: cannot call ooma number from AT&T cell phone

Post by leegal » Tue Apr 30, 2013 7:09 pm

i attempted to setup a second phone line with Ooma and it gave me a message "temporarily unavailable". Then I decided to try setting up my Ooma system by plugging the Ethernet cable directly from my modem to Ooma "Home Network" and after I did that, then I rebooted the modem and router. Now calls can be made to my Ooma home telephone from my AT&T cell phone. I no longer get a message that says "this number is no longer in service" when i try to dial my Ooma telephone.

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lbmofo
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Re: cannot call ooma number from AT&T cell phone

Post by lbmofo » Tue Apr 30, 2013 8:31 pm

You mean Ooma's "To Internet" port to the modem and "Home Network" port to the router's WAN port right?

For your reference, "Optimal Setup:"

If before Router - viewtopic.php?t=9536#p66155

If after Router - viewtopic.php?t=12403
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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