*FIXED* The number you have reached is not in service

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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EBoon
Posts: 12
Joined: Thu Aug 06, 2009 2:26 pm

*FIXED* The number you have reached is not in service

Post by EBoon » Thu Jul 01, 2010 4:06 am

All of sudden all inbound calling to my ooma number is no longer working - all callers are getting this message: The number you have reached is not in service - this is a recording. I have the original ooma box (Hub) - not the Telo. Nothing new or changed with my setup that has been working flawlessly for about a year. Outbound calling is working fine.

So far tech support has been unable to fix this.

Anyone else ever have this happen?


Thanks,

Tom
Last edited by EBoon on Thu Jul 01, 2010 5:21 pm, edited 1 time in total.

ntoy

Re: The number you have reached is not in service

Post by ntoy » Thu Jul 01, 2010 8:30 am

Hello Tom,

We have escalated your issue to our carrier.

Reference case #: CS-54032

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: The number you have reached is not in service

Post by lbmofo » Thu Jul 01, 2010 8:50 am

I've seen these "carrier" issues pop up a few times....what are some of XO Communications' trouble spots?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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EBoon
Posts: 12
Joined: Thu Aug 06, 2009 2:26 pm

Re: The number you have reached is not in service

Post by EBoon » Thu Jul 01, 2010 5:20 pm

Update - All fixed now. Thanks for the escalation!

Tom

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