Below is my spiel about an integrated landline. I would bet that is causing your problem. Do you have a Telo or Hub?BarryTurano wrote:My ooma is connected to my land line. I have not tried calling from another land line. I will have someone call my home and press the * key to see if they get the menu. If they do then I know it's the cell.
Q: What is an Integrated landline?
A: You selected “I would like to use the Ooma system with my current phone provider” or "I would like to use the Ooma system with my current landline" when you activated. In both cases be certain to plug your landline into the port labeled WALL on the back of the Ooma hub otherwise it will not go into service.
Most of us here recommend not integrating your landline, whether you're just testing the Ooma service and will eventually port your number or even if you want to keep your landline for a backup service. The reason is that all incoming calls and local outgoing and 911 calls will be through your landline service. Only long distance calls will be through the Ooma service. Also, you give up much of the included functionality like caller id and call waiting from Ooma.
Once your Ooma device (Hub or Telo) has been activated, the only way to change from an integrated landline to an Ooma supplied phone number is to call customer service.
Q: I have an integrated landline with Ooma and I'm not getting caller id on my phone. Why?
Dennis P wrote:ooma is only able to provide caller-id information for calls received on ooma phone numbers. We are unable to provide caller-id information on calls received on a landline (you must subscribe to caller-id from your phone company in that case). If you were to cancel your landline and pick an ooma phone number or port your landline number to ooma, caller-id would then be provided.
Thank you for helping.