Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#57769 by robcohen
Fri Jun 11, 2010 11:47 am
Hi,
Just installed my new Telo yesterday along with a set of Panasonic KX-TGA652 handsets. Today I called a company with an automated attendant and my key press of a digit 6 was not recognized from a handset. Then I called from the Panasonic base/speakerphone and it worked normally. I have a couple of Telo handsets on order but this is not acceptable. What's going on here and how do I fix it?

Thanks,
Rob Cohen
#57775 by ntoy
Fri Jun 11, 2010 11:58 am
Hello,

Is it just the number "6" button on the handset?
Are you able to call a phone number that has a "6"?

Could be a problem with the button. If so, you can contact
support for a RMA or return to place of purchase if within their return period.
#57871 by robcohen
Sun Jun 13, 2010 12:16 am
Exactly - not a Teola handset - just one from my Panasonic cordless set.

I don't think it's a problem with the button or phone but I suppose that's worth checking.

Was asking if this is a known problem with the Teola system.


Rob
#57878 by lbmofo
Sun Jun 13, 2010 9:37 am
I've called a few automated systems and it works okay for me (but I have a Hub). I remember one time having some trouble but I just pressed the numbers longer and that seemed to work.

Couple of prefix dialing you can try to see if it helps:
*99 to force G.711 codec
*70 to disable call waiting

Other threads on outgoing DTMF not recognized:
viewtopic.php?f=9&t=7442
viewtopic.php?f=8&t=3705

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