# called doesn't take unidentified calls but i'm not blocked

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cwarinner
Posts: 2
Joined: Wed Jun 02, 2010 4:07 pm

# called doesn't take unidentified calls but i'm not blocked

Post by cwarinner » Wed Jun 02, 2010 4:14 pm

When I call a number, I get a recording that says "the number you are calling does not take unidentified calls." However, my number is not blocked. Why is this happening, and how do I fix it?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: # called doesn't take unidentified calls but i'm not blocked

Post by lbmofo » Wed Jun 02, 2010 4:17 pm

1 thing you can check in My Ooma

Under Preferences, Privacy, General - Block display of my caller-ID for outbound calls check box not checked?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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cwarinner
Posts: 2
Joined: Wed Jun 02, 2010 4:07 pm

Re: # called doesn't take unidentified calls but i'm not blocked

Post by cwarinner » Wed Jun 02, 2010 4:50 pm

Thanks lbmofo...

It is not checked. I'm beginning to think that the problem is on the side of the called #. I don't have this problem with other called numbers.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: # called doesn't take unidentified calls but i'm not blocked

Post by lbmofo » Wed Jun 02, 2010 5:17 pm

I'd call someone with callerid name and number service to see what they see when you call them.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: # called doesn't take unidentified calls but i'm not blocked

Post by bw1 » Wed Jun 09, 2010 2:20 am

You could also try dialing *82 then the number to unblock in case it is a glitch.

It's also possible that your number is listed as "Unavailable" in the CNAM database that the called number is checking and that's what's causing it.

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