Why Won't Deleted Voicemail Staye Deleted?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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FreePhone
Posts: 131
Joined: Thu May 13, 2010 4:25 pm

Why Won't Deleted Voicemail Staye Deleted?

Post by FreePhone » Mon May 31, 2010 6:04 pm

Why is it that when I delete my voicemail they pop right back up? I am so annoyed at this issue! Please someone at Ooma fix this issue.

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Why Won't Deleted Voicemail Staye Deleted?

Post by DTMF » Tue Jun 01, 2010 5:36 am

Where are you deleting voicemail messages? They can be deleted from any of 4 places:

1. From your email Inbox (if you have Ooma Premier and your account is configured to send voicemail to email),
2. From your Ooma device (using the trash can button),
3. From the Telo handset (if you have a Telo and this optional device) and
4. Using the voicemail menu system from any telephone connected to any Ooma device.

If the method you are using isn't working, maybe you should consider trying one of the other 4 methods? :)
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

FreePhone
Posts: 131
Joined: Thu May 13, 2010 4:25 pm

Re: Why Won't Deleted Voicemail Staye Deleted?

Post by FreePhone » Tue Jun 01, 2010 3:43 pm

I have an Ooma Core system. I have been trying to delete them online at My Ooma. I can delete them from my Voicemail/Inbox to my Voicemail/Trash. I check them there and use the Delete option in More Actions, they delete but immediately reappear.

FreePhone
Posts: 131
Joined: Thu May 13, 2010 4:25 pm

Re: Why Won't Deleted Voicemail Staye Deleted?

Post by FreePhone » Sat Jun 05, 2010 8:58 pm

When is this issue going to be fixed?

FreePhone
Posts: 131
Joined: Thu May 13, 2010 4:25 pm

Re: Why Won't Deleted Voicemail Staye Deleted?

Post by FreePhone » Mon Jun 07, 2010 4:16 pm

Now voicemail I get won't even stay in the trash! When I try putting it there it keeps popping back up.

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