No ringing on incoming calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
bawhite1
Posts: 5
Joined: Thu May 13, 2010 9:07 am

No ringing on incoming calls

Post by bawhite1 » Thu May 13, 2010 9:09 am

I set up my Ooma last night. I am able to make outgoing calls just fine. However, if you call the number, it rings, and rings, and rings on the callers end but does nothing on my end. It doesn't even go to voicemail. Any suggestions???

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No ringing on incoming calls

Post by lbmofo » Thu May 13, 2010 9:30 am

Sounds like a routing issue. I'd call customer service. Is it the same result no matter what service/carrier you call from?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Hollywood
Posts: 139
Joined: Sun Mar 14, 2010 9:05 pm

Re: No ringing on incoming calls

Post by Hollywood » Thu May 13, 2010 9:36 am

make sure the envelope button is not lit. it might have been pressed when you handled your ooma and you accidentally set it to not to disturb you. I think you press it again for 3 seconds to reverse it.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: No ringing on incoming calls

Post by lbmofo » Thu May 13, 2010 10:07 am

In case you haven't setup voicemail yet: https://www.ooma.com/support/knowledgeb ... menu-guide
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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fefzero
Posts: 3
Joined: Fri May 14, 2010 11:33 am

Re: No ringing on incoming calls

Post by fefzero » Fri May 14, 2010 11:35 am

I'm having the same problem (set it up today) and customer service didn't help (they just had me do a factory reset). I may give them another call. Bawhite1, did you ever get yours working?

bawhite1
Posts: 5
Joined: Thu May 13, 2010 9:07 am

Re: No ringing on incoming calls

Post by bawhite1 » Fri May 14, 2010 1:01 pm

Got mine working by connecting a phone line to the wall jack. Didn't think I would need to but after I did this, I have not had any problems!! Thanks for all the advice!!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: No ringing on incoming calls

Post by lbmofo » Fri May 14, 2010 1:03 pm

bawhite1 wrote:Got mine working by connecting a phone line to the wall jack. Didn't think I would need to but after I did this, I have not had any problems!! Thanks for all the advice!!
You in landline integration mode?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

bawhite1
Posts: 5
Joined: Thu May 13, 2010 9:07 am

Re: No ringing on incoming calls

Post by bawhite1 » Fri May 14, 2010 1:36 pm

I am porting my number from Time Warner..

fefzero
Posts: 3
Joined: Fri May 14, 2010 11:33 am

Re: No ringing on incoming calls

Post by fefzero » Fri May 14, 2010 1:46 pm

I spoke to customer service again about my issue and they said it is an open issue on the Telo... sometimes it works and sometimes it doesn't. From my cell phone, it worked 2 out of 10 times, from a neighbor's land line it did not work, from another VoIP service a friend has it works, and from ooma customer service (whatever they use) it works. They did give me another number I can use for right now, but I guess this might be an issue until my number gets ported over from Qwest.

CorpPsych
Posts: 2
Joined: Sun May 16, 2010 2:38 pm

Re: No ringing on incoming calls

Post by CorpPsych » Sun May 16, 2010 2:41 pm

I'm having the same problem today. Periodic calls come in, but fewer now than last night (set up day). Are those who've enjoyed a 'fix' still working?

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