Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#55261 by hometurf
Tue May 11, 2010 5:00 am
I have multi ring enabled and it only rings my cell number...my home phone does not ring.
Anyone else having this issue?
I have emailed back and forth with support and still no resolution....very frustrating.
I am missing calls because sometimes my cell is not on.

hometurf
#55264 by DTMF
Tue May 11, 2010 6:09 am
How is your Ooma system hooked up?

If it's Modem -> Router -> Ooma, the router could be preventing the Ooma from receiving the incoming calls. That would prevent the home phone from ringing.
#55267 by WayneDsr
Tue May 11, 2010 7:42 am
Make sure you do not have CALL FORWARD ALL selected. Call forward all only rings the forwarded number.

MULTI-RING rings all phones.

Wayne
#55278 by hometurf
Tue May 11, 2010 9:25 am
Thanks for the replies....

This problem occurs whether Ooma is connected modem-Ooma-router or modem-router-Ooma.
Multi-ring is set to ring both (home/cell) and Call Forward is not enabled.
Sometimes it works usually in the middle of the day.
The problem seems to occur early morning or late afternoon.
Everytime I call myself with my cell the call goes through everytime.

Support had me do a factory reset so I will see if that helps.


hometurf

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