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I moved my Ooma Telo from FL to MI. I was able to set up Telo to get dial tone and make outgoing calls on both lines (one has area code from FL, the other MI). However, all incoming calls go to voice mail without ringing my phones.

Also, the voice mail "envelope" is glowing red and I am unable to change color to blue ( I have deleted all voicemails)

Thanks

I moved my Ooma Telo from FL to MI. I was able to set up Telo to get dial tone and make outgoing calls on both lines (one has area code from FL, the other MI). However, all incoming calls go to voice mail without ringing my phones.

Also, the voice mail "envelope" is glowing red and I am unable to change color to blue ( I have deleted all voicemails)

Thanks

Press and hold the envelope key until it turns blue.

Thanks.

I haven't used the "direct to voice mail" feature since my ooma purchase in Feb. and forgot that holding down the "envelope" symbol turned it on and off.