Unable to dial conference calling service

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Unable to dial conference calling service

Post by kelkin » Sat May 01, 2010 8:10 am

We just started using a conference call service to hold daily status meetings at my employer, and I need to call in from home however I'm unable to use my OOMA to do it. When I enter the conference number, whether it's from a Telo handset or a regular cordless, it says I'm entering an incorrect conference number. When I use my cell, I have no problem. It's almost as if the Ooma is sending incorrect touch tones or something.

Anyone else have this?

I tried pressing the numbers with mute on as well, it didn't work.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Unable to dial conference calling service

Post by frenchcamp49er » Sat May 01, 2010 8:17 am

Sometimes, not often for some reason an outside service will not be able to "hear" the tones, this has happened to me on occasion but not all the time. I just keep trying and it will work. Is there another number, such as a bank or credit card company that you can try to see if you have the same problem.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Re: Unable to dial conference calling service

Post by kelkin » Tue May 04, 2010 8:47 am

I use other companies all the time without an issue, it's just this one conference service for some reason. No one else in our company has a problem.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Unable to dial conference calling service

Post by Groundhound » Tue May 04, 2010 8:48 am

kelkin wrote:I use other companies all the time without an issue, it's just this one conference service for some reason. No one else in our company has a problem.
Which service is it?

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