Lost main number after porting

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JCB
Posts: 5
Joined: Sun Feb 28, 2010 6:05 pm

Lost main number after porting

Post by JCB » Sat Apr 10, 2010 7:06 pm

Hi,

my number is finally ported and now I have my land line number as the main Ooma number, I also have a secondary number from Ooma,

However, I lost my primary Ooma number that I got when I activated my hub,

is there a way to get it back? I cannot seem to add more numbers as I was able to before the port.
I just want my ported number as primary and the original Ooma number as secondary or vice versa.

thanks

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Lost main number after porting

Post by southsound » Sat Apr 10, 2010 7:26 pm

Call customer support as soon as you can. They can retrieve your old "primary" number and swap it with the secondary one. If it has just been a couple of days, there should not be a fee for the swap and your old number should still be available.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

JCB
Posts: 5
Joined: Sun Feb 28, 2010 6:05 pm

Re: Lost main number after porting

Post by JCB » Sun Apr 11, 2010 12:06 pm

thank you so much southsound i was able to get it back.

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