Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#3272 by Pandora
Sat Feb 21, 2009 3:09 pm
I like Ooma, and think the call quality is great. How unlimited calls are sustainable without charging a fee eludes my understanding.

When using Ooma, I'm finding it difficult to store then make calls via the callerID feature.

My problem is the number in the callerID is 10 digits long, which is great. Lets say 212-555-1212 ... no problem with that. When trying to return a call to the number Ooma provides in the callerID it fails. If I am in area code 212, and remove the 212 prefix, it works. If I add a leading 1 to the callerID it also works.

Is there a way to get Ooma callerID to either leave a 11 digit callerID, or to accept a 10 digit call without a leading 1. For example from 212, if I call 555-1212 right now with Ooma it works. If I call 1212-555-1212 it works, if I use the callerID Ooma provides 212-555-1212 all I get is a fast busy signal.

Other services permit use of 10 digit (no leading 1) as for example most cell phone services, and many other VOIP services. Is this something that Ooma can do? Is there another way to work around this issue?
#3274 by inrame
Sat Feb 21, 2009 3:56 pm
10 digit dialing is something they have discussed in a number of other threads and it is in active development
#3275 by murphy
Sat Feb 21, 2009 4:36 pm
10 digit dialing works fine for me. I am in an area where 7 digit dialing was prohibited at least 10 years ago due to overlaid area codes. My house currently is in two area codes and a third has already been assigned. My house and cell phone have different area codes. They are local calls to each other, not that that matters to ooma. I can also dial a friend who is over 2000 miles away using 10 digit dialing.
#3282 by Pandora
Sat Feb 21, 2009 6:32 pm
inrame wrote:10 digit dialing is something they have discussed in a number of other threads and it is in active development

Lets hope Ooma gets this developed soon. This isn't something that can be configured on my phone. Thanks for letting me know that the folks at Ooma are aware and working on this issue.
#3283 by Pandora
Sat Feb 21, 2009 6:34 pm
murphy wrote:10 digit dialing works fine for me. I am in an area where 7 digit dialing was prohibited at least 10 years ago due to overlaid area codes. My house currently is in two area codes and a third has already been assigned. My house and cell phone have different area codes. They are local calls to each other, not that that matters to ooma. I can also dial a friend who is over 2000 miles away using 10 digit dialing.

I wish 10 digit dialing worked for me. Another reply in the thread indicates the folks at Ooma are aware of this problem and working on it. This is my only functional problem using Ooma at this time.

My other concern is viability of Ooma as a corporation. How can anyone afford to provide free phone service forever?
#3288 by Pandora
Sat Feb 21, 2009 7:29 pm
Thanks for the link. It appears this problem was supposed to be corrected. Do we have a new estimate for how long it will take to fix? So far it is a very annoying problem, one which will prevent me from switching providers.

Ooma call quality has been great. It is sad that this callerID problem is causing so much trouble. It was unexpected.
#3462 by niknak
Tue Feb 24, 2009 4:32 pm
got an email today from ooma saying 10 digit calling is activated
#3472 by Pandora
Tue Feb 24, 2009 6:28 pm
niknak wrote:got an email today from ooma saying 10 digit calling is activated

Thanks. It looks like the problem is solved.

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