Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#52135 by rrgone
Fri Apr 02, 2010 3:41 pm
The last few days I haven't been able to get to myooma.com and can't get my voicemail on my PC. When I click myooma at the main ooma site I get an error message. The IE tab says We're sorry, but something went wrong (500) and the page displays this message: Image

It seems to be an Internet Explorer issue because I installed Firefox and it goes to myooma.com and lets me log in. What could have happened to IE to cause this? I admit I was mucking around with settings in IE recently and removed some toolbars I didn't know where installed and changed some security settings. I have tried to restore the security settings to the defaults but that didn't help. Any ideas?

Windows XP and IE8.
#52138 by ntoy
Fri Apr 02, 2010 3:55 pm
Hello,

Try clearing cache files:

-In IE8, look for a tab called "Tools"
-click on the dropdown arrow
-select Internet Options
-check box on delete browsing history on exit
-click on Delete button
-check all boxes
-click delete
-close browser after it is done.
-launch a new browser
#52154 by FauxPas
Fri Apr 02, 2010 8:14 pm
I got the same error message as rrgone, but I'm using Firefox 3.6.3.
Clearing the cache did not work for me. Any ideas?
(I can get to my.ooma with Safari)
#52167 by fthomasson
Sat Apr 03, 2010 3:07 am
This worked for me. I have Firefox 3.6.3. Go to Tools --> options -->clear your recent history --> everything (this was required for me)

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