Wifi stops working while using Ooma

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eric
Posts: 5
Joined: Thu Mar 18, 2010 7:29 am

Wifi stops working while using Ooma

Post by eric » Thu Mar 18, 2010 7:33 am

I've had my Ooma since Nov. I love it. Well mostly because there is no bill, and I hardly ever use a Home phone. I have not really needed my WIFI at home until I got a laptop recently. I've noticed that if someone is actually using the phone (which is rare) that my WIFI stops working. My wired internet works fine, but WIFI dies. I'm assuming it's a router problem? But I wanted to ask.

My Ooma is plugged into one of the 4 ports in the back of my router, as I wasn't able to get it to work between the modem and router.

Anyone have any suggestions?

Thank you

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Wifi stops working while using Ooma

Post by Groundhound » Thu Mar 18, 2010 7:57 am

Are you using cordless phones? If so and they are 2.4 GHz they could be interfering with your WiFi.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Wifi stops working while using Ooma

Post by southsound » Thu Mar 18, 2010 7:59 am

My guess is that your phone is a 2.4ghz or 5.8ghz cordless. If so, what is happening is that the phone is overpowering the WiFi signal which is causing your notebook to loose connectivity. I had to go with a wired connection on my laptop because one of my favorite phones (except for the interference factor) is a Plantronics CT-12 2.4ghz model that can kill WiFi a block away! Best phones to use when you have WiFi are the new DECT 6.0 models. I prefer either Uniden or Panasonic. Right now, Staples has a 5-handset Uniden for $80 after MIR. I have two of the systems and love them.

edit: Sorry Groundhound for the redundant answer. I type pretty slowly in the AM before my 3rd cup of coffee. :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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eric
Posts: 5
Joined: Thu Mar 18, 2010 7:29 am

Re: Wifi stops working while using Ooma

Post by eric » Thu Mar 18, 2010 9:06 am

Thanks guys...I should have thought of that. I will check it versus the hard wired phone and confirm. I've been meaning to get a new phone, but seriously we barely use our house phone. Maybe 10-15 minutes per month.

Thanks again...I'll follow up with my results

eric
Posts: 5
Joined: Thu Mar 18, 2010 7:29 am

Re: Wifi stops working while using Ooma

Post by eric » Fri Mar 19, 2010 10:07 am

So I tested it once today, but not really on purpose. It seemed to be fine with a corded phone. I'll do some actual testing (assuming I remember) this weekend. I'm guessing you guys were right on. I may look into a 2.4 cordless, but I rarely use the phone, so it's hard to even spend the $30-50 bucks on a phone package (on the cheap side)

It killed me to buy the Ooma, but it sure beats paying $27 a month for my old home phone service!

Thanks again!

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Wifi stops working while using Ooma

Post by Groundhound » Fri Mar 19, 2010 10:18 am

eric wrote:I may look into a 2.4 cordless, but I rarely use the phone, so it's hard to even spend the $30-50 bucks on a phone package (on the cheap side)
Actually, the 2.4 GHz phones are the ones to avoid, look at the DECT 6.0 phones instead.

eric
Posts: 5
Joined: Thu Mar 18, 2010 7:29 am

Re: Wifi stops working while using Ooma

Post by eric » Mon Mar 22, 2010 12:50 pm

Oops...I knew that! I just typed the wrong one.

No really, I did

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