Message Envelope Info

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Message Envelope Info

Post by PTS » Tue Mar 16, 2010 2:50 pm

When listening to a VM message the envelope information is not played until after the message. I want to listen to this before the message is played like the other VM systems I'm familiar with. I'm not able to find a setting that controls this feature.

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Message Envelope Info

Post by DTMF » Tue Mar 16, 2010 3:39 pm

There is no other option. That's just the way it works.

If you listen to the messages in email or on my.ooma.com, you'll know the date and time they arrived before you listen to them.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Message Envelope Info

Post by tommies » Tue Mar 16, 2010 3:51 pm

PTS wrote:When listening to a VM message the envelope information is not played until after the message.
It's the way it is with the answering machine in my Panasonic cordless phone and my ATT mobile mailbox.
tommies

PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Re: Message Envelope Info

Post by PTS » Thu Mar 18, 2010 3:27 pm

Message envelope info plays first with my now former home phone service, Verizon. As it does with my Verizon Wireless account and my office voice mail system with Comcast Digital Voice.

This should be a configurable setting.

On a slightly different topic can Ooma play a fast busy sound to preclude the dial tone as an indication that un-heard voice mail messages exist as many other voice mail systems do?

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

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