Intermittent Incoming Call Dropping...

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
mthomtech
Posts: 317
Joined: Fri Mar 06, 2009 4:46 pm
Location: Plano, Texas

Re: Intermittent Incoming Call Dropping...

Post by mthomtech » Mon Mar 01, 2010 8:51 pm

I haven't run into that before. But no, the only way that I know of is to turn down the volume on the individual phones.
Ooma Customer since March 2009
Ooma Hardware: Hub/Scout(2) and Telo
Premier Member

mthomtech
Posts: 317
Joined: Fri Mar 06, 2009 4:46 pm
Location: Plano, Texas

Re: Intermittent Incoming Call Dropping...

Post by mthomtech » Mon Mar 01, 2010 8:54 pm

If you decide to keep Premier service, then you can keep the second number. Otherwise it will go away when Premier expires, i believe.

When did your port complete? And did you have your landline integrated? The only reason I ask, is that seems like it might be a common thread to the others that had the issue.
Ooma Customer since March 2009
Ooma Hardware: Hub/Scout(2) and Telo
Premier Member

jholland75
Posts: 11
Joined: Sun Feb 28, 2010 10:08 pm

Re: Intermittent Incoming Call Dropping...

Post by jholland75 » Mon Mar 01, 2010 8:58 pm

My DLS is standalone since the port. I cancelled the landline. The port was last week in Wednesday.

mthomtech
Posts: 317
Joined: Fri Mar 06, 2009 4:46 pm
Location: Plano, Texas

Re: Intermittent Incoming Call Dropping...

Post by mthomtech » Mon Mar 01, 2010 9:04 pm

Sorry - you had the port date in your original post :)

That is strange ... I see a few other posts with similar circumstances ... usually just after a port.

Just searching through the forums, I see a couple of theories ... one is that callers from the company that you ported from will experience this until you are fully out of their system. They other theory seems to be restricted calls. Neither may be the same in your case since it is your wife's work and cell phone.

Have you tried your wife's cell after you power cycled?
Ooma Customer since March 2009
Ooma Hardware: Hub/Scout(2) and Telo
Premier Member

jholland75
Posts: 11
Joined: Sun Feb 28, 2010 10:08 pm

Re: Intermittent Incoming Call Dropping...

Post by jholland75 » Mon Mar 01, 2010 9:11 pm

No, everyone in the house is asleep. I have to wait for another day. Some of her calls come through fine. FYI, I just got an email yesterday from Qwest saying they assigned another number to my DLS. Maybe that was the end of the port process.

mthomtech
Posts: 317
Joined: Fri Mar 06, 2009 4:46 pm
Location: Plano, Texas

Re: Intermittent Incoming Call Dropping...

Post by mthomtech » Mon Mar 01, 2010 9:14 pm

Sounds good ... hopefully, it's self correcting.

Keep an eye on it and also check the call logs to see if you can pinpoint which numbers (if there is anything in common) that it's happening with.
Ooma Customer since March 2009
Ooma Hardware: Hub/Scout(2) and Telo
Premier Member

jholland75
Posts: 11
Joined: Sun Feb 28, 2010 10:08 pm

Re: Intermittent Incoming Call Dropping...

Post by jholland75 » Mon Mar 01, 2010 9:23 pm

Thanks for your input. I'll post any continuing issues.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Intermittent Incoming Call Dropping...

Post by murphy » Tue Mar 02, 2010 4:00 am

jholland75 wrote:The temp number still shows up in my account... Do I get to keep that number? Will I be charged for having it?
If you have Premier service, it will stay on your account at no additional charge.
If you don't have Premier service, it will go away when the Premier trial ends,
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jholland75
Posts: 11
Joined: Sun Feb 28, 2010 10:08 pm

Re: Intermittent Incoming Call Dropping...

Post by jholland75 » Fri Mar 05, 2010 8:33 pm

We still have the same issue going on when our phone is called from my wife's work number. Her number has caller ID blocking so it shows up as "unknown" and some times it rings for 2 seconds then disconnects the call. I have not had this issue except for from her work or cell phone.

Any advise would be greatly appreciated.

Jason

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Intermittent Incoming Call Dropping...

Post by murphy » Sat Mar 06, 2010 4:11 am

jholland75 wrote:We still have the same issue going on when our phone is called from my wife's work number. Her number has caller ID blocking so it shows up as "unknown" and some times it rings for 2 seconds then disconnects the call. I have not had this issue except for from her work or cell phone.

Any advise would be greatly appreciated.

Jason
Do you have anonymous call blocking enabled in your my.ooma account?
If you do, it's working as designed.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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