Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#48486 by chicagodand
Thu Feb 25, 2010 8:01 am
I cannot retrieve new voicemail messages directly off of the ooma Telo box. I can, however, see and hear the voicemail on "My Ooma." The Telo box has the blinking orange "play" light to indicate a new voicemail, but when I press it, nothing happens. When I listen to it on "My Ooma," the orange light on the Telo box goes back to blue.
#48509 by ntoy
Thu Feb 25, 2010 9:40 am
Hello,

If you haven't already tired, what happens if you press the "play" button a little harder?
Did it work before? If you pickup the receiver connected to the Telo & use the keys on the phone to play vmail, does it work?
You can try a factory reset on your Telo - make sure to note down any settings
if you changed the config in setup.ooma.com. The factory reset will erase those values. If still no go,
the button maybe bad.

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