Incoming international calls not connecting

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jwijaya
Posts: 2
Joined: Sat Feb 06, 2010 11:45 pm

Incoming international calls not connecting

Post by jwijaya » Sat Feb 06, 2010 11:51 pm

My Mom has been trying to call my old AT&T number that I just ported to Ooma a couple days ago but each time she got a message saying the number is no longer in service or has been disconnected.

Has anyone encountered this before? How did you resolve this?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Incoming international calls not connecting

Post by murphy » Sun Feb 07, 2010 5:04 am

jwijaya wrote:My Mom has been trying to call my old AT&T number that I just ported to Ooma a couple days ago but each time she got a message saying the number is no longer in service or has been disconnected.

Has anyone encountered this before? How did you resolve this?
Is your mother also an at&t customer?
If she is, have her call at&t and complain that a known working number is being rejected.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jwijaya
Posts: 2
Joined: Sat Feb 06, 2010 11:45 pm

Re: Incoming international calls not connecting

Post by jwijaya » Sun Feb 07, 2010 8:06 pm

No, my mom is calling from Indonesia to my home phone number that I just ported to Ooma.

F4ith
Posts: 19
Joined: Tue Feb 09, 2010 2:20 pm

Re: Incoming international calls not connecting

Post by F4ith » Tue Feb 09, 2010 5:21 pm

How about local incoming calls? Can you receive that okay? My mom just called me from Indonesia 2 days ago and it went through fine... but then I am still in the process of porting my number.

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