In accurate call logs

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
anandan
Posts: 13
Joined: Wed Dec 10, 2008 5:25 pm

In accurate call logs

Post by anandan » Mon Feb 02, 2009 4:53 pm

Most recently, I started noticing that some of the calls getting reported to call logs incorrectly with wrong time stamps like the ones below -

262 xxx-yyyy Aug-19-2010 4:50 PM 00:08:42
(972) xxx-yyyy Aug-19-2010 3:48 PM 00:17:58


It is not a major issue but defeats the purpose of having the call logs feature and also an annoyance when these future dated calls appear on the first page of call logs.

Can some one from support please address this issue?

Thanks.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: In accurate call logs

Post by Bobby B » Tue Feb 03, 2009 5:18 pm

That's a new one --

The system time on your device appears to be OK, so there might be something else causing this issue.

Are you seeing the incorrect dates for both incoming and outgoing calls?
Bobby B

anandan
Posts: 13
Joined: Wed Dec 10, 2008 5:25 pm

Re: In accurate call logs

Post by anandan » Wed Feb 04, 2009 7:08 am

Yes Bobby. To be specific -

I see 4 incoming calls, 1 outgoing call and 1 missed call with incorrect dates in the year 2010.

I remember seeing this issue once before when some calls were post dated by a few days, but those were merged as days progressed. But, in this case the calls are post dated by a year, so thought of writing a note to your team.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: In accurate call logs

Post by Bobby B » Thu Feb 05, 2009 12:24 pm

Hi anandan -- our engineering folks are taking a look at this issue. I'll send you a note once we have more information.
Bobby B

Post Reply