cchriskaufman wrote:Have been up and running for 4 days. This afternoon there was a cable outage of about an hour. After Internet returned, my "do not disturb" is reported as "on" (voice and orange envelope), then about 4 minutes later reported as "off" (voice and blue envelope). This has been on going for the last hour. Also, I must have had a intermiten Internet outage two nights ago, as my wife woke me and said; "that d... new gizmo of yours is talking, go turn it off!"
Only thing I've tried is disconnect phone (the only thing connected to Telo) with no luck. Next will be a power cycle Telo.
If this is going to happen every time there's a brief Internet outage, 1) I find a way to disable "no not disturb" or 2)Telo goes back.
Power cycle fixed the issue "for now". Will try to reproduce problem this weekend.
Chris normally if there is an Internet outage, the Ooma device reconnects itself and that's it. But if you continue to have problems do the following:
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. If you are using a wired LAN Internet connection, you may want to reset MAC address from Automatic, to Use Built In. Also you may want to reset your Quality of Service Upstream/Downstream Internet Speed settings and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.
Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.
Power off the Ooma device for 20 minutes. The 20 minutes allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.