do not disturb keeps activating

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jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

do not disturb keeps activating

Post by jamie985 » Mon Jan 25, 2010 10:38 pm

do any of you have the "do not disturb" activate without any prompting from you on your Telo? You can tell this by having the envelope icon turn from blue to orange. This happens with no input from me about every 3rd day. I can then turn it off, but it is irritating as I don't hear calls when it is activated with no input from me.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: do not disturb keeps activating

Post by murphy » Tue Jan 26, 2010 3:58 am

The Telo has proximity switches. You don't have to actually touch them to activate them. You have to be careful if you move the box to keep your fingers well away from the buttons.

Do you have a cat?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: do not disturb keeps activating

Post by jamie985 » Wed Jan 27, 2010 6:50 am

It's not my fingers, I am aware of that. We do have cats though....

I also use a Vtech phone and suspect it is an interaction between that and the telo; I"ll try and narrow this down.

User avatar
Mike-o-Matic
Posts: 169
Joined: Wed Nov 18, 2009 7:45 pm

Re: do not disturb keeps activating

Post by Mike-o-Matic » Wed Jan 27, 2010 8:30 am

VTech phones seem to have their share of issues with ooma boxen... particularly CID issues and whatnot. But I'm not sure how a phone could cause the DND feature to activate. Anybody heard of this happening before?

The cats are a plausible explanation, too... But of course, a cat would have to step onto the envelope button, and then "paws" for a few seconds while pressing the button, for that to happen. ARrrRRggh... sorry, couldn't resist. :D
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: do not disturb keeps activating

Post by jamie985 » Sat Jan 30, 2010 8:50 am

I believe I have found the problem and it is an ooma bug.

We use a Canon all in one printer, so the fax line goes to a splitter on the Ooma telo (the telephone goes through the other line on the splitter). I believe occasionally ( not ever time) when we print, some signal goes from the printer to the Ooma telo via the fax line, and this causes the "do not disturb" to activate. I'll try and narrow this down to an exact event, but I think this is what is happening.

jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: do not disturb keeps activating

Post by jamie985 » Sat Jan 30, 2010 10:07 am

Yep, it's definitely my all in one printer. When I print, first the page ooma icon flashes, then the "do not disturb" goes on while the large ooma icon turns to purple.

If ooma cannot get this fixed, I"ll disconnect my fax line except for when I need it.

My printer is the Canon imageclass mf8350cdn

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: do not disturb keeps activating

Post by Groundhound » Sat Jan 30, 2010 10:31 am

jamie985 wrote:Yep, it's definitely my all in one printer. When I print, first the page ooma icon flashes, then the "do not disturb" goes on while the large ooma icon turns to purple.

If ooma cannot get this fixed, I"ll disconnect my fax line except for when I need it.

My printer is the Canon imageclass mf8350cdn
Interesting. I have a different model Canon multifunction printer with fax line connected to my Telo by means of a splitter and I don't have this issue. Is your printer on the same network as your Telo? Does the problem go away when you disconnect the phone line?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: do not disturb keeps activating

Post by murphy » Sat Jan 30, 2010 10:57 am

Try connecting your fax to a different power outlet that's on a different breaker. Laser printers draw a huge amount of power when they start up from idle mode. It may be dropping the Telo's power low enough to cause the problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: do not disturb keeps activating

Post by jamie985 » Sun Jan 31, 2010 9:08 am

so far (only 1 day) I am having no issues and all I"ve done is disconnect the fax line from the OOMA. So, while this is only 1 days input, the issue is the fax line and NOT the power line.

Once again, its the Canon imageclass mf8350cdn.

So does OOMA tech support follow these threads? I"ve put several emails into their support but they are not very prompt in getting back to you at all!

jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: do not disturb keeps activating

Post by jamie985 » Sun Jan 31, 2010 9:36 am

Murphy it did it again, so it must be the power. I"ve plugged it into a different outlet (but no doubt on the same breaker). We'll see how that goes. Great suggestion.
This points out that perhaps they need better surge control on the ooma power adapter perhaps as no other items get screwed up (i.e. the modem. computer, etc).

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