Unable to dial toll-free numbers

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kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Unable to dial toll-free numbers

Post by kelkin » Mon Jan 18, 2010 8:59 pm

I am trying to dial

1-800-331-0500 (AT&T Wireless)
1-800-347-3288 (DirecTV)

Neither of these numbers are work, I get a fast busy when I dial them through ooma yet they work fine when dialed via my cell.

-Keith

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Unable to dial toll-free numbers

Post by amoney » Tue Jan 19, 2010 4:28 am

Seems to be working now.
Comcast > Telo > WRT54G

kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Re: Unable to dial toll-free numbers

Post by kelkin » Tue Jan 19, 2010 10:59 am

amoney wrote:Seems to be working now.
It didn't work for me this morning but when I called Ooma support to report it from work today, they told me to dial the numbers without a 1 in front. I'll try that tonight.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Unable to dial toll-free numbers

Post by amoney » Tue Jan 19, 2010 3:06 pm

kelkin wrote:
amoney wrote:Seems to be working now.
It didn't work for me this morning but when I called Ooma support to report it from work today, they told me to dial the numbers without a 1 in front. I'll try that tonight.
It worked for me with and with out, I have 10 digit dialing enabled (default setting).
Comcast > Telo > WRT54G

kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Re: Unable to dial toll-free numbers

Post by kelkin » Tue Jan 19, 2010 7:06 pm

It's working now for us as well, looks like they fixed it.

nathanram
Posts: 2
Joined: Wed Jun 23, 2010 5:58 pm

Re: Unable to dial toll-free numbers

Post by nathanram » Wed Jun 23, 2010 6:04 pm

I am unable to dial toll free #s to attend to conference calls at night .......... I am not sure if this is a limitation with OOMA service that has been left out consciously ........ I am so frustrated with the customer service so far. No one seems to have clear knowledge of the limitations. Currently I have been on the call for over 45 minutes listening to the music at 1-888-711-6662.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Unable to dial toll-free numbers

Post by lbmofo » Wed Jun 23, 2010 6:26 pm

Have you enabled 10 digit dialing at my.ooma.com?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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