Can't call some 800 numbers???

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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larrys1
Posts: 28
Joined: Fri Jan 15, 2010 11:11 am

Can't call some 800 numbers???

Post by larrys1 » Mon Jan 18, 2010 7:20 pm

This has happened a couple of times now. I go to call an 800 number and someone on the other end says "Hello?" I ask if this is the business I am trying to reach and they say no. What is up with that? It doesn't happen all the time. I just tried to call Ooom Tech Support and got them but when I tried to call 877-657-3322 to speak with American Express it doesn't work. Any ideas???

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Can't call some 800 numbers???

Post by amoney » Mon Jan 18, 2010 7:37 pm

Interesting, I tried to call that number with and without the (1) and got a busy signal.

I attempted to call another AMEX number 800.472.9297 (pay by phone) and also got a busy signal.

Thats not good!!

I will see if any forum mods pick this up, if not I will call customer service to report.
Comcast > Telo > WRT54G

liz4jim
Posts: 2
Joined: Mon Jan 18, 2010 7:46 pm

Re: Can't call some 800 numbers???

Post by liz4jim » Mon Jan 18, 2010 7:48 pm

I can't call any 800 numbers either. All I get is the busy signal. What is up with that?

usaooma
Posts: 20
Joined: Wed Oct 14, 2009 3:48 pm

Re: Can't call some 800 numbers???

Post by usaooma » Mon Jan 18, 2010 7:52 pm

i didn't post my question here because i got a different behaviour i.e. busy signal and line use light going away.

upon seeing the other posts, looks like this is a bigger issue. we need to get this fixed!

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Can't call some 800 numbers???

Post by amoney » Tue Jan 19, 2010 4:28 am

Seems to be working now...
Comcast > Telo > WRT54G

usaooma
Posts: 20
Joined: Wed Oct 14, 2009 3:48 pm

Re: Can't call some 800 numbers???

Post by usaooma » Tue Jan 19, 2010 9:16 am

for me too. just tried the UPS 800 number and i got through and the line in use light stays lit through the call.
:D

magnumopus
Posts: 1
Joined: Tue Jan 19, 2010 9:50 am

Re: Can't call some 800 numbers???

Post by magnumopus » Tue Jan 19, 2010 9:57 am

I too had the same problem yesterday evening (18th Jan 2010). I tried calling a toll free number and got a busy tone. Dialled the same number on my cell phone and got through without any problem. Tried with ooma again and same problem. Tried several other 1-800 and 1-866 numbers and got the same busy signal. I got ooma a couple of months ago and this is the first time an issue has arisen. I sent ooma an email regarding it. Hopefully ooma solves it.

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