telo attached phone no longer rings

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
6speedlt1
Posts: 2
Joined: Thu Jan 07, 2010 2:03 pm

telo attached phone no longer rings

Post by 6speedlt1 » Thu Jan 07, 2010 2:08 pm

I have a new telo with my landline attached to the WALL port while I wait for my number to be ported. After initial installation the attached phone would ring and I see calls in the Call Log at ooma.com. But there have been no calls logged since 12/31, and the phone no longer rings. I can still dial out. Connecting to the ooma web interface I see everything is ok.

Any ideas?

Thanks,

Mark

User avatar
Tony
Ooma Moderator
Posts: 254
Joined: Wed Aug 06, 2008 9:20 am

Re: telo attached phone no longer rings

Post by Tony » Thu Jan 07, 2010 3:03 pm

Disconnect the Ethernet cable from the "To Internet" port of your Telo. Wait for the logo to start to flash red, pick up the phone attached to the Telo, do you hear dial tone? If not, your wiring to the landline has a problem.

6speedlt1
Posts: 2
Joined: Thu Jan 07, 2010 2:03 pm

Re: telo attached phone no longer rings

Post by 6speedlt1 » Fri Jan 08, 2010 6:23 am

I thought there was no dial tone during the test but I may have pressed the headset button instead of speaker. In any case, I removed and replaced the landline cables and now the phone rings.

Thanks!

Post Reply