Unable to make calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
shedberg
Posts: 23
Joined: Wed Dec 23, 2009 9:46 am

Unable to make calls

Post by shedberg » Thu Jan 07, 2010 8:37 am

I haven't had Ooma for very long but have been mostly happy with it. I have my configuration as Cable Modem --->Ooma Telo--->router. I noticed yesterday and today that I have been unable to call out all the time. My telo updated last night sometime but since it did not work reliably yesterday, I do not think that is the problem. Yesterday I reset everything to no avail then everything seemed to just start working. Back to sporadically not working again today. I get incoming but not not the outgoing. It seems to resolve after an incoming call. Anything I can be doing to troubleshoot?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Unable to make calls

Post by bw1 » Thu Jan 07, 2010 9:04 am

If it updated last night, you need to reboot the Telo by powering it down and then back up.

shedberg
Posts: 23
Joined: Wed Dec 23, 2009 9:46 am

Re: Unable to make calls

Post by shedberg » Thu Jan 07, 2010 9:11 am

I just did that and will see how it goes. The only reason I knew I was updated was because I happened to check my handset. Otherwise, how would anyone know?

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Tony
Ooma Moderator
Posts: 254
Joined: Wed Aug 06, 2008 9:20 am

Re: Unable to make calls

Post by Tony » Thu Jan 07, 2010 6:18 pm

Send me an email if it fails again. Please write down the time you made these possible (failing) calls and called numbers.

shedberg
Posts: 23
Joined: Wed Dec 23, 2009 9:46 am

Re: Unable to make calls

Post by shedberg » Fri Jan 08, 2010 6:48 am

Will do! Thanks for the help!

glarini
Posts: 4
Joined: Fri Jan 08, 2010 10:21 am

Re: Unable to make calls

Post by glarini » Fri Jan 08, 2010 10:30 am

same problem hear. ooma dialtone> dial ph#> no ring sound on my end. but the phone on the other end can hear the ring, answer the phone and here me talking, but i cant hear them at all.

mikemac
Posts: 11
Joined: Fri Jan 08, 2010 10:57 am
Location: ooma Hub

Re: Unable to make calls

Post by mikemac » Fri Jan 08, 2010 11:08 am

I have the exact same problem, except on an ooma hub. Here's what I've diagnosed:

Randomly when I make phone calls, I can hear the dialtone, but it does not ring, and I can't hear the other person. They can hear me, and it shows up in my call log. I will try again and again, but it simply won't work. I reset the modem/router/ooma, and the problem persists. The last time this happened (Jan 2, 10AM), I tried calling 2 different numbers, both had the same problem over and over, then I tried calling my cell phone, and it worked, but when I tried calling the other two numbers again, I had the same problem. After waiting a couple of hours, I tried the 2 problem numbers again, and it worked - so this problem is intermittent.

The only connection I could find between the numbers from Jan 2 was they are from a company called Fidelity Communications, the same local phone company that I ported my number from. When I called my cell phone it was on Verizon and successful - could just be a coincidence.

I called ooma tech support, and opened a ticket. Reset everything, changed my configuration, and told him he probably needed to check with the engineers. I spent about 30 min explaining the situation (you guys know how that goes), and when I asked him to read back the ticket he created, all he put was "Customer has problem making calls." Great, thats a big help for the engineers!

Bobby or Dennis, we could sure use your help (I can msg you exact dates and phone #'s), this seems to be a problem with the telco side - my ticket # is CS26069.

I'll keep watching the forums, and keep you guys updated if I get a reply from the engineers..

glarini
Posts: 4
Joined: Fri Jan 08, 2010 10:21 am

Re: Unable to make calls

Post by glarini » Fri Jan 08, 2010 8:04 pm

rebooted telo 3 times still same problem, all day. could this be a problem due to the update lasting several says?
Thanks to all for the support.

ordinarylyf
Posts: 4
Joined: Sat Jan 09, 2010 8:04 pm

Re: Unable to make calls

Post by ordinarylyf » Sat Jan 09, 2010 8:09 pm

I have the exact same problem, I get calls all of the time without issue, but I can not make a call where I can hear on the other end.

Here is how it goes:

Pickup the phone and I hear the Ooma DIal Tone and then I dial

At first I thought that the calls were not going through but I found that everyone I called was able to hear me but I did not hear the phone ringing, the phone pickup or the person talking on the other end.

I have been constantly rebooting this Ooma and it is all the same I do not know what to do.

My Internet service is through U-Verse, is that some thing that I have in common with anyone else in this forum?

surf-meister
Posts: 2
Joined: Sun Jan 10, 2010 7:13 am

Re: Unable to make calls

Post by surf-meister » Sun Jan 10, 2010 7:21 am

I have a similar problem, when i make a call, all I get is a busy signal no matter which number I call including Ooma support. Any ideas?

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