Disconnected number message

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NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Disconnected number message

Post by NB2A » Fri Dec 18, 2009 5:55 pm

I dial a 718 area code number that I know works with my cell or broadband connected phone but hub tells me number is disconnected and not in service.

Other 718 area coded numbers work though

Any ideas?

Thanks

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Disconnected number message

Post by murphy » Fri Dec 18, 2009 6:15 pm

Call support and ask them to verify the number that you are trying to call with their land line partner for that phone number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Fri Dec 18, 2009 6:54 pm

I was hoping I would not have to but thank you Murphy :o

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Sun Jan 10, 2010 9:19 am

I have discovered that even though I get a disconnect/out of service message when letting the message finish after a few seconds it starts to ring the number and go through! What is that all about? Still no fix as of yet after calling it in when first posted.

ntoy

Re: Disconnected number message

Post by ntoy » Tue Jan 12, 2010 5:13 pm

Hello,

Sounds to me like a routing issue with our carrier. If you can provide phone number, date, & timestamps, I can open
a ticket with our carriers. Please send me a personal message.

Thanks

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Mon Jan 18, 2010 8:26 pm

Fixed thanks!

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Tue Feb 16, 2010 6:12 am

Same problem to same number again after waiting months for it to be fixed! :x

F4ith
Posts: 19
Joined: Tue Feb 09, 2010 2:20 pm

Re: Disconnected number message

Post by F4ith » Tue Feb 16, 2010 10:59 am

NB2A wrote:Same problem to same number again after waiting months for it to be fixed! :x
You posted 'It is fixed' on Jan 18 and on Feb 16, you mentioned you have the same problem after waiting months for it to be fixed :?:

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Tue Feb 16, 2010 1:51 pm

F4ith wrote:
NB2A wrote:Same problem to same number again after waiting months for it to be fixed! :x
You posted 'It is fixed' on Jan 18 and on Feb 16, you mentioned you have the same problem after waiting months for it to be fixed :?:

It is out AGAIN same issue! What dont you understand F4ith?

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Disconnected number message

Post by NB2A » Tue Feb 16, 2010 5:13 pm

Fixed again as of 2/16/10 lets see how long it lasts this time.I was unable to ascertain a reason once again.

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