Thanks very much Bobby for your reply. I will stop worrying about this now. I hope I don't get charged.
Thanks wase4711 for your analysis.
Thanks wase4711 for your analysis.
Bobby B wrote:If you're primarily using it for residential usage and occasional work toll-free conference calls, then I wouldn't worry about going over 3000 outgoing minutes. Mainly the 3000 minute clause was added to deter telemarketing/commercial entities from purchasing and using the product.
Also, while we've never charged any commercial user that has gone over 3000 minutes, the customer support rep was incorrect, it should be 1.9 cents/min, not 2.9 cents/min.vbvamsi wrote:I subscibed to OOMA less than a week ago and I am very happy with the service. I didn't know about the 3000 minute limit till today. My family uses way over 3000 minutes every month. I sometimes dial in for my meetings from home which last for over 3 hours. Does the 3000 minutes include toll-free numbers as well?
I just talked to the customer support today and the rep told me that the 3000 minutes limit is for residential users also. Once I cross 3000 minutes, I will be charged at 2.9c per minute. Also there is no way to check how many minutes I used.
As Bobby mentions in the previous post that Residential users need not worry about crossing the 3000 minutes, that sounds good. But if I see a charge on my credit card for crossing 3000 minutes, who do I take this to?
Thanks in advance for the response.
bryanlyle wrote:Ooma -> Ooma do not count. Only outgoing calls count towards the 3000 "limit"
MikeekiM wrote:What about outgoing toll-free (800/866/877/888) calls?
Do these count in the 3,000 minute monthly cap? I understand that ooma does not enforce unless there are clear signs of abuse, but it is important to know what the clinical definition of this limit is...
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