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Porting problem?

Posted: Tue Jan 13, 2009 1:34 pm
by realsol
It's been about 3 weeks since Ooma starting my porting process. I have been calling my old number on a daily basis waiting for the port.

Today, I can't call my old number. I just get a fast busy signal. I have a home business and the number that is being ported is for that business. But no one can call it. My Ooma lines are fine. It just seems that my number that was being ported is just no longer working.

I have called support, left a message, but I haven't heard from anyone. Sent an email to Josh Harwood, but now response. Please help.

Re: Porting problem?

Posted: Tue Jan 13, 2009 6:15 pm
by realsol
I now can get through to my old number, but it is going to someone elses phone. I need to know what the heck is going on and need my phone number back.

Re: Porting problem?

Posted: Wed Jan 14, 2009 12:57 am
by Bobby B
I think I see the problem - I'll send you a note requesting some additional information.

Re: Porting problem?

Posted: Wed Jan 14, 2009 10:05 am
by realsol
Thanks Bobby for getting this fixed. I now am getting my calls from my old Vonage phone number.

Now, I just need the correct CallerID (Outgoing) displayed and I will be a happy camper. Before the porting, my second line has always displayed 'Ooma, Inc.', though Josh Harwood said this would be fixed almost a month ago. Now that the porting has been complete, my newly ported number says 'South Lake Tahoe'. Hopefully it won't take another month to correct this.