Caller ID showing on the other end

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Posts: 1
Joined: Sat Nov 28, 2009 6:54 pm

Caller ID showing on the other end

Post by scrapple » Sat Nov 28, 2009 6:55 pm

been doing this for 2 weeks? Is it supposed to update with my phone # anytime soon?
I have an ooma hub


Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: Caller ID showing on the other end

Post by hpepper » Sat Nov 28, 2009 6:59 pm

It sometimes happens in as little as 4 days and sometimes can take up to 4 or 5 weeks. It can depend a lot on the originating carriers that own and control the databases.

It wouldn't hurt to call Ooma customer service to make sure they have the right info.


Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Caller ID showing on the other end

Post by scoutconnor » Sat Nov 28, 2009 8:00 pm

Unfortunately, sometimes it can take over a year. My Caller ID has showed either "VONAGE" or "OOMA INC" since I signed up for Ooma, now that would not be a big issue except I signed up in November of 2008...
Phone calls to overseas Customer Support as well as PM's to both Bobby and Dennis have produced no results (although in Ooma's defense, I did get a reply from either Bobby or Dennis at one point...)

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