Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#1897 by OhioFan07
Sun Jan 11, 2009 11:14 am
Hi,
I've had Ooma for about 1 month now and the only annoying thing about it is when I am placing a call and the party on the other line answers, it sounds like the Ooma tone plays again when they pick up. When it plays it sometimes blocks the first words they say.

Is there a way to turn that "answer tone" off or is it just the way it is? Does anyone else have this issue?

Thanks,
Alex
#1898 by wase4711
Sun Jan 11, 2009 12:57 pm
call them and request they turn that off, and they will..
#1918 by spectacularone
Mon Jan 12, 2009 3:32 pm
The people who I call say they can hear a "funny chime" when they answer my calls. Is this also the answer tone you are speaking of? Gosh, I hope they can turn it off.
#1927 by Soundjudgment
Tue Jan 13, 2009 10:42 am
I am sure there is no *technical* reason why those chimes are playing, other than to be some sort of promotional marketing-gimmick. Sort of saying in effect, "Hellooooo... this is an ooooooma caller, calling you! Aren't you pleased and thrilled, and wouldn't you like to be an ooma-customer, too??"

So yeah, they should be able to cancel that bit of advertisement on request.
#2037 by Bobby B
Thu Jan 15, 2009 12:18 pm
We should be providing a Lounge option to disable the ooma connect tone or select from 3 other tones hopefully by next month. The option will probably roll out with the ability to set 10 digit dialing (e.g. no need to dial "1" before the call).

As mentioned in this post, the only way to disable the connect tone today is to call customer support.
#2076 by Soundjudgment
Fri Jan 16, 2009 11:54 am
Bobby B wrote:The option will probably roll out with the ability to set 10 digit dialing (e.g. no need to dial "1" before the call).


Full 10-digit dialing?? Even in the same LOCAL calling-area? Woohoo!!
#2092 by AngelaKendig
Fri Jan 16, 2009 5:35 pm
Soundjudgment wrote:Full 10-digit dialing?? Even in the same LOCAL calling-area? Woohoo!!

714 just changed to that no matter who your carrier is. Sucks!
#2095 by skellener
Fri Jan 16, 2009 6:49 pm
AngelaKendig wrote:714 just changed to that no matter who your carrier is. Sucks!
Same is coming to 818.

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