Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#32138 by anothercog
Mon Nov 09, 2009 6:20 am
Even though I have my voice mail configured for 4 rings about 90% of my calls go directly to voicemail. I am also being told by some callers that they are getting a message saying this number is no longer in service.
#32165 by Groundhound
Mon Nov 09, 2009 8:27 am
anothercog wrote:Even though I have my voice mail configured for 4 rings about 90% of my calls go directly to voicemail. I am also being told by some callers that they are getting a message saying this number is no longer in service.

Is your Ooma's envelope button lit red?

Do you have an Ooma-assigned number or did you choose to integrate your landline with Ooma during activation?
#32719 by Marge Simpson
Wed Nov 11, 2009 1:48 pm
I have the same issue and yes, there is a red envelope light lit up and it was an Ooma assigned number. I checked and it was set to four rings but goes straight to voicemail.
#32721 by southsound
Wed Nov 11, 2009 1:50 pm
When the red envelope light is on it means the system is in Do Not Disturb. Press and hold the button for about 3 seconds until it goes out.

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