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Ooma's definition of "unlimited" = 3000

Posted: Mon Jan 05, 2009 6:06 pm
by marklib
In Oomas FAQ's:

Top Tech FAQs
* It seems like everyone out there has a VoIP product. What makes ooma different?
For starters, ooma does not charge monthly fees for US calling.


Well this a blatant misleading lie. Ooma gives you 3000 minutes (about an hour and half a day) per month, after which they charge you. According to their terms of service agreement:

You agree we have the right to terminate your service if we conclude you are using the service for a Prohibited Use. In addition you agree that any usage of more than 3,000 minutes per month will be deemed dispositive proof of Prohibited Use. In the event you engage in Prohibited Use, ooma reserves the right to terminate service without notice or, at ooma's sole discretion, to charge you at a rate specified on our Web site for calls that exceed the 3,000-minute per month limitation. This rate may be modified on our Web site from time to time.


Any home with a couple of teenagers in it will obliterate this 3000 minute limit every month without ever using the network for commercial or other activities Ooma sees as "prohibited use", Ooma needs to make this clear and not bury it in their TOS.

Anyone else ever see this before?

Re: Ooma's definition of "unlimited" = 3000

Posted: Mon Jan 05, 2009 8:50 pm
by skellener
This thread discusses it.

http://forums.ooma.com/viewtopic.php?f=5&t=375

It's mainly to discourage telemarketers and for-profit businesses from using the service. If you are using the service for home use I wouldn't worry about it. If it's an issue, call an Ooma rep an ask them about it.

Re: Ooma's definition of "unlimited" = 3000

Posted: Mon Jan 05, 2009 9:04 pm
by Mojo
Also, there was a response to this that was just posted on the Amazon forum. The FAQ will be updated in a couple weeks to make this explanation more transparent.

Re: Ooma's definition of "unlimited" = 3000

Posted: Sat Jan 10, 2009 11:17 am
by 21boltstreet
Is the 3000 minute limit inclusive of incoming and outgoing calls? With my previous VOIP provider, I paid for 500 outgoing minutes, but all incoming calls were free.
Mojo wrote:Also, there was a response to this that was just posted on the Amazon forum. The FAQ will be updated in a couple weeks to make this explanation more transparent.