Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#1694 by circlef
Sat Jan 03, 2009 12:57 pm
Hi There,

Is there a way to change the "Name Displayed on Outbound Calls"? I would like it to display my company name and not my personal name but I can't see how to change it.


#1709 by mystore8
Sun Jan 04, 2009 9:51 pm
Yes! It is true! you need to call customer support and get ready to pay for that change. Yes, it is possible to change your outgoing name by paying a fee. Give customer service a call and have your credit card ready.
#1724 by circlef
Mon Jan 05, 2009 1:58 pm
Thank you Scots and Mystore8. I'm not sure that calling is the answer since I seem to never get through. I'll try email. Something's not right about having to pay to change the name. It should be available in the Lounge. Oh Well.

#1728 by Mojo
Mon Jan 05, 2009 2:35 pm
The charge for changing or customizing the caller-ID name is $11.99. Unfortunately changing a caller-ID name is not a zero-cost action for us, otherwise we'd just allow it for free.

Having the ability to customize the caller-ID name from the Lounge is something that should be automated in the near future.

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