Name Displayed on Outbound Calls

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circlef
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Name Displayed on Outbound Calls

Post by circlef » Sat Jan 03, 2009 12:57 pm

Hi There,

Is there a way to change the "Name Displayed on Outbound Calls"? I would like it to display my company name and not my personal name but I can't see how to change it.

Thanks,

Alan
Member since January 2009 - Yep!
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scots
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Re: Name Displayed on Outbound Calls

Post by scots » Sat Jan 03, 2009 8:46 pm

I believe you'd have to call in to or e-mail ooma Support and ask them to make the change.

mystore8
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Joined: Sun Jan 04, 2009 9:08 pm

Re: Name Displayed on Outbound Calls

Post by mystore8 » Sun Jan 04, 2009 9:51 pm

Yes! It is true! you need to call customer support and get ready to pay for that change. Yes, it is possible to change your outgoing name by paying a fee. Give customer service a call and have your credit card ready.
HAPPY NEW YEAR!

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circlef
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Re: Name Displayed on Outbound Calls

Post by circlef » Mon Jan 05, 2009 1:58 pm

Thank you Scots and Mystore8. I'm not sure that calling is the answer since I seem to never get through. I'll try email. Something's not right about having to pay to change the name. It should be available in the Lounge. Oh Well.

Alan
Member since January 2009 - Yep!
Premier Member - Yep! - Core and Scout =2 - Yep!
Saving Money - Yep! a lot - Love Ooma - You Bet!

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Mojo
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Re: Name Displayed on Outbound Calls

Post by Mojo » Mon Jan 05, 2009 2:35 pm

The charge for changing or customizing the caller-ID name is $11.99. Unfortunately changing a caller-ID name is not a zero-cost action for us, otherwise we'd just allow it for free.

Having the ability to customize the caller-ID name from the Lounge is something that should be automated in the near future.

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